用IVR调用Asterisk 3方式

Question

I'm using asterisk 1.4
when my agent talks with customer , we need a option of putting their call in a IVR in which agent and customer can listen those ivr menu at a same time , eventually customer should send some DTMF for IVR menus
Could any one pls tell me in what way we can achieve this

Answer 1

This link will help you

http://www.voip-info.org/wiki/view/Asterisk+n-way+call+HOWTO

It have examples of n-way calling, most via conference.

Answer 2

Consider dropping both calling and called parties (customer & agent, respective to how you're operating) into a conference call, and then!

...Go and originate another call (with AMI or a call file) that's operating from a new context/extension/proirity and also drop this originated call into the conference.

I haven't tested this with DTMF input into a call prompt -- But, I have played automated messages to both calling and called party in a conference using this technique.

The caveat may be that both calling and called parties will have control of the prompt. Which may or not be relevant to your use case.