没有从DocuSign API接收事件通知

Question

I'm using the the DocuSign Rest API v2 and am not receiving event notifications when posting a Composite Template to the envelope endpoint. Here's what my json request looks like:

{ 
    'accountId': '[ommitted]',
    'status': 'sent', 
    'emailSubject': 'XYZ Corp_MSA_Singapore-OU_0.1_2014099.pdf', 
    'compositeTemplates': [
    { 
        'InlineTemplates': [
         { 
             'Sequence': '1', 
             'Recipients': 
             { 
                 'Signers': [ 
                 { 
                     'Email': 'jeff@mattnibecker.com', 
                     'Name': 'Jeff Dunham', 
                     'RecipientID': '1', 
                     'defaultRecipient': 'true', 
                     'ClientUserID': '1' 
                 } 
                 ] 
             } 
         } 
         ], 
         'Document': { 
             'Name': 'XYZ Corp_MSA_Singapore-OU_0.1_2014099.pdf',
             'DocumentId': '1', 
             'transformPdfFields': 'true', 
             'fileExtension': '.pdf' 
         } 
     } 
     ], 
     'EventNotification': { 
         'EnvelopeEvents': [ 
             { 'envelopeEventStatusCode': 'sent' }, 
             { 'envelopeEventStatusCode': 'completed' }, 
             { 'envelopeEventStatusCode': 'delivered' }, 
             { 'envelopeEventStatusCode': 'declined' }, 
             { 'envelopeEventStatusCode': 'voided' } 
         ], 
         'includeDocuments': 'true', 
         'requireAcknowledgement': 'true', 
         'loggingEnabled': 'true', 
         'url': 'http://netsureportalv2public.visusdev.com/DocusignEventListener.svc/EnvelopeEvent' 
    } 
}

The api is successfully create the envelope and everything. I'm just not getting event notifications. Any help would be greatly appreciated.

EDIT: Forgot to include accountId

Answer 1

First, is DocuSign Connect enabled for the account? Log into the DocuSign web console, then navigate to Preferences >> Features -- ensure that the DocuSign Connect checkbox is enabled.

Once that setting is verified enabled, next step in troubleshooting is to determine whether or not DocuSign even attempted to send the notification -- the "Connect Logs" will provide this information. To view the Connect Logs: log into the DocuSign web console, then navigate to Preferences >> Connect >> Logs :

Clicking the "Logs" link will show you the log entries for the most recent 100 messages (notifications) that DocuSign attempted to send. For example:

In the list of log entries, do you see any entries that are related to the Envelope that the API request sent?

• If yes, that indicates that DocuSign did send the notification (as your API request specified), but no acknowledgement was received back from the listener endpoint. This likely indicates that your API request is fine, but there's a problem with your listener endpoint (ie, it didn't receive and/or acknowledge the notification). Click on the link for that log entry and read the ending portion of the log text. That text will indicate the outcome of the notification attempt (and should include some type of error message if the notification failed). For example:

• If you don't see any log entries related to the Envelope you sent via the API request, then this likely indicates a problem with your API request -- ie, DocuSign never even attempted to send the notification.

Going through the troubleshooting steps that I've described above should at least let you know where to focus your attention as you attempt to resolve this issue.