如何使用SoftLayer API资源管理器在Softlayer票证中获取对话内容

Question

I'm trying to get the conversation contents between myself and the SL employee for a specific ticket using Softlayer API explorer.

So lets say that I made a ticket and the employee responded like 'Softlayer system administrator has completed the server upgrade. blah blah~' 'Softlayer system administrator has completed the server upgrade. blah blah~' .

What I want to do is display the 'Softlayer system administrator has completed the server upgrade. blah blah~' 'Softlayer system administrator has completed the server upgrade. blah blah~' text in the 'API output' section in the SL API explorer.

To the best of my guess, I think first I need to set service to 'Ticket' and set HTTP method to 'GET' , and use one of the many API methods, but I'm having a hard time finding which one to use.

Answer 1

Try the following Rest Request:

https://$user:$apiKey@api.softlayer.com/rest/v3/SoftLayer_Ticket/27637317/getUpdates

Method: Get

Replace: $user, $apiKey and 27637317 with your own information.

To retrieve an account's associated tickets.

• SoftLayer_Account::getTickets