[英]No one can write a review for a new app in Google Play Store if I goes from beta to prod
I used to have an application in beta on the google play store, I moved it from beta to production via google play developer console and all the users get this error and the review/mark is not saved.我曾经在 google play 商店有一个测试版的应用程序,我通过 google play 开发者控制台将它从测试版移到生产中,所有用户都收到此错误,并且未保存评论/标记。
Link to the app if it can help : https://play.google.com/store/apps/details?id=pasapas.eu.enigmes_pas_a_pas如果有帮助, 请链接到该应用程序: https : //play.google.com/store/apps/details?id=pasapas.eu.enigmes_pas_a_pas
The only thing I found about this error linked to the installation of the google play application but that cannot be the case for all users.我发现有关此错误的唯一一件事与安装 google play 应用程序有关,但并非所有用户都如此。 Just a clue I have: I succeeded in writing a review using the web interface of google play.
我有一个线索:我成功地使用 google play 的网络界面写了一篇评论。
I finally understood why the problem appeared.我终于明白为什么会出现这个问题了。 If you have beta testers and then you promote an application to production, all your beta testers will be unable to write a review.
如果您有 Beta 测试人员,然后您将应用程序提升到生产环境,那么您的所有 Beta 测试人员将无法撰写评论。 To solve the issue just disable beta testing in the Google Play Console (I had Production and Beta testing at the same time).
要解决这个问题,只需在 Google Play 控制台中禁用 Beta 测试(我同时进行了生产和 Beta 测试)。
Its probably the cached meta data about the app installation, version and download channel.它可能是有关应用程序安装、版本和下载渠道的缓存元数据。 Try clearing the data for google play services and you should be good once it re-syncs.
尝试清除谷歌播放服务的数据,一旦重新同步,你应该会很好。
That's the reason you can do it on web and not mobile.这就是您可以在网络上而不是在移动设备上进行操作的原因。
In normal scenario, wait for a day or two will the meta gets updated and is in sync with google servers.在正常情况下,等待一两天元数据会更新并与谷歌服务器同步。
App must be installed on device.You cannot review app either you are addded as tester for app OR your email is not public means it belongs to work or school.应用程序必须安装在设备上。您无法查看应用程序,要么您被添加为应用程序的测试员,要么您的电子邮件不是公开的,这意味着它属于工作或学校。
if not follow these steps-: Open your device's main Settings app.如果不按照以下步骤操作 -:打开设备的主设置应用程序。 Tap Apps or Application manager (depending on your device, this may be different).
点击应用程序或应用程序管理器(取决于您的设备,这可能会有所不同)。 Tap Google Play Store.
点按 Google Play 商店。 Tap Storage.
点按存储。 Tap CLEAR CACHE > OK.
点按清除缓存 > 确定。 Tap CLEAR DATA > OK.
点按清除数据 > 确定。 Tap the back arrow to go back to the main menu.
点击后退箭头返回主菜单。 Select Downloads or Download Manager.
选择下载或下载管理器。 Tap CLEAR CACHE > OK.
点按清除缓存 > 确定。 Tap CLEAR DATA > OK.
点按清除数据 > 确定。 Relaunch the app.
重新启动应用程序。
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