星号。 我正在使用ARI收集事件，如何从头到尾将事件分组为单个客户交互？

Question

I'm subscribed to events listed here under Event using ARI https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+REST+Data+Models#Asterisk13RESTDataModels-Event

I have multiple calls at the same time and because of this getting a lot of different events, how do I group these events into interactions - one interaction per one customer? Like a customer called one extension, then was transferred to another extension, talked there and hung up this is one interaction and at the same time another customer was calling and talked without transferring - this is a second interaction etc, so I need to generate as many interactions as there was user calls.

Where can I read some documentation about the order of events being generated per call or anything at all on the matter? I don't have access to a production asterisk, so I can't just see what events are generated and go from there. Right now I don't even have any idea about what events are generated when a customer calls and talks.

Answer 1

You can parse channel's Uniqueid. For transfer you have parse link/unlink and bridge/unbridge events, change uniqueid to new one.

No other way.

Asterisk events DEPEND of asterisk version. So best way is just dump all events and see.

You also can check CEL system.

Answer 2

If grouping is the biggest pain, you can use Bridges . When one customer calls, you can create a bridge and add that channel into it and link the bridgeid with the customer and all interacations/events there after could be identified using bridgeid. But for deleting a channel, you should also have to log the channelid as well.