[英]Syntax for a custom formula in mysql
I have an existing mysql query that works appropriately but I need to add three averages/percentage formulas to it. 我有一个可以正常工作的mysql查询,但我需要向其中添加三个平均值/百分比公式。 This query is for call center metrics.
该查询用于呼叫中心指标。
My real issue is in my third metric, missed_call_score
. 我真正的问题是我的第三个指标
missed_call_score
。 I need to do something like this: 我需要做这样的事情:
(missed calls / total talk time) * (average calls per CSR / total calls ) * 100
. (missed calls / total talk time) * (average calls per CSR / total calls ) * 100
。 Now, I have missed calls, total talk time and total calls in the query below, but in order to get my number for average calls per csr I need to take out the highest and lowest total calls (out of 15 CSRs) so I'm left with 13 totals. 现在,我在下面的查询中错过了通话,通话总时间和通话总次数,但是为了获得每个csr的平均通话次数,我需要取出最高和最低的总通话次数(在15个CSR中),因此我m剩余13个。 I need to add those totals and I assume divide by 13, which would give me the average per CSR after removing highest/lowest.
我需要将这些总数相加,并假定除以13,这将在除去最高/最低值后得出每个CSR的平均值。
My question is how would I incorporate that into my query? 我的问题是如何将其合并到查询中?
Here's the necessary part of my existing query: 这是我现有查询的必要部分:
SELECT
, extension
, Total_Outbound+Total_Missed+Total_Received AS Total_Calls
, Total_Missed
, Total_Talk_Time_minutes
/*Here I'll add average_TT_day, average_TT_call, missed_call_score*/
FROM (
SELECT
, c.extension
, sum(if(Answered = 1,0,1)) AS Total_Missed
, round(sum(Duration) / 60,2) AS Total_Talk_Time_minutes
/*Here I'll have my new averages and score formula */
FROM ambition.session a
INNER JOIN ambition.callsummary b ON a.NOTABLECALLID = b.NOTABLECALLID
WHERE b.ts between curdate() - interval 5 day and now()
GROUP BY c.extension
) ;
So I need to add my three metrics to my select statements where I've left the comment. 因此,我需要将我的三个指标添加到我留下评论的select语句中。 Most importantly, for the missed call score, it needs to look something like this:
最重要的是,对于未接来电分数,它需要看起来像这样:
(Total_Missed/Total_Talk_Time_Minutes) * ((SUM(all total calls - highest and lowest) / 13) / sum of total_calls) * 100
Obviously that's pseudo code and not totally correct, but an idea. 显然,这是伪代码,并非完全正确,而是一个主意。
Last, here's a sample of what I should get: 最后,这是我应该得到的示例:
extension | Total calls | missed calls | total talk time | missed call score
----------------------------------------------------------------------------
1 10 5 20 6.5
2 8 2 15 3.4
3 5 3 10 7.8
4 2 2 5 10.4
Formulas:
Total call sum = 25
Total call sum without high and low = 13
average calls per CSR = (13/2) = 6.5
extension 1 = (5/20) * (6.5/25) * 100
extension 2 = (2/15) * (6.5/25) * 100
extension 3 = (3/10) * (6.5/25) * 100
extension 4 = (2/5) * (6.5/25) * 100
Without access to your data, this is hard. 无法访问您的数据,这很难。 But something like this should point you in the right direction:
但是这样的事情应该为您指明正确的方向:
SELECT TOP 95 PERCENT
, extension
, Total_Outbound+Total_Missed+Total_Received AS Total_Calls
, Total_Missed
, Total_Talk_Time_minutes
, banana.Total_Talk_Time_minutes / SUM(banana.[row]) AS average_TT_call
, (Total_Missed / Total_Talk_Time_minutes) * ([CallsPerExt].county / SUM([banana.row])) AS [Missed Call Score]
/*Here I'll add average_TT_day, average_TT_call, missed_call_score*/
FROM (
SELECT TOP 95 PERCENT
, c.extension
, sum(if(Answered = 1,0,1)) AS Total_Missed
, round(sum(Duration) / 60,2) AS Total_Talk_Time_minutes
, 1 AS [row]
/*Here I'll have my new averages and score formula */
FROM ambition.session a
INNER JOIN ambition.callsummary b ON a.NOTABLECALLID = b.NOTABLECALLID
WHERE b.ts between curdate() - interval 5 day and now()
GROUP BY c.extension
ORDER BY round(sum(Duration) / 60,2) --Total_Talk_Time_minutes
) AS banana
OUTER APPLY (select count(*) as county, b.extension from banana b group by b.extension) AS [CallsPerExt]
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