“CANNOT_EXCLUDE_DOCUMENT”
[英]“CANNOT_EXCLUDE_DOCUMENT”
问题描述
I came across a really interesting error this week that some of our customers have reported. 
本周，我遇到了一个非常有趣的错误，我们的一些客户报告了这个错误。 When I send the below envelope with the C# SDK , I get the following error (Notice that the error doesn't even tell which document can't be excluded, not really helpful!!!!). 当我使用C＃SDK发送以下信封时，出现以下错误（请注意，该错误甚至无法告诉您不能排除哪个文档，这真的没有帮助！！！）。
Error calling CreateEnvelope: {
"errorCode": "CANNOT_EXCLUDE_DOCUMENT",
"message": "This document cannot be excluded for this recipient. Recipient: C R cannot be excluded from Document:"
}
However, when I use Postman and send a POST HTTP request, it works flawlessly. 但是，当我使用Postman并发送POST HTTP请求时，它可以正常工作。
I need to add that the request only fails with a specific email address (I am not really willing to share my customer's email, so I changed it to cr@mailinator.com) 我需要补充说明的是，该请求仅使用特定的电子邮件地址失败（我真的不愿意分享客户的电子邮件，因此将其更改为cr@mailinator.com）
{
"customFields": {
"textCustomFields": [
{
"name": "PackageId",
"value": "123456"
}, {
"name": "PackageType",
"value": "Consumer"
}, {
"name": "FileUNC",
"value": ""
}, {
"name": "PackageFolder",
"value": ""
}, {
"name": "FormatType",
"value": ""
}, {
"name": "FileName",
"value": "Files - "
}, {
"name": "Transaction_Number",
"value": "1"
}, {
"name": "Transaction_Date",
"value": "07-18-2018"
}, {
"name": "Account_Number",
"value": "123456"
}, {
"name": "Indexing_Type_Code",
"value": ""
}, {
"name": "Document1_ID",
"value": "90"
}, {
"name": "Document1_Name",
"value": "SD Assignment of Deposit Account: CD Account Number 1234156 with Lender with an approximate balance"
}, {
"name": "Document1_Key",
"value": "E90"
}, {
"name": "Document1_CustomField1",
"value": ""
}, {
"name": "Document1_CustomField2",
"value": ""
}, {
"name": "Document1_CustomField3",
"value": ""
}, {
"name": "File_Name",
"value": "LPL_1_SD ASSIGNMENT OF DEPOSIT ACCOUNT CD ACCOUNT NUMBER 1234156 WITH LEND.PDF"
}, {
"name": "File_Path",
"value": "\\"
}, {
"name": "File_Path_File_Name",
"value": "\\LPL_1_SD ASSIGNMENT OF DEPOSIT ACCOUNT CD ACCOUNT NUMBER 1234156 WITH LEND.PDF"
}, {
"name": "Borrower1_FirstName",
"value": "JANE Q"
}, {
"name": "Borrower1_LastName",
"value": "PUBLIC"
}, {
"name": "Borrower1_FullName",
"value": "JANE Q PUBLIC"
}, {
"name": "Borrower1_TIN",
"value": "777-58-2221"
}, {
"name": "Borrower1_Type",
"value": "Individual"
}, {
"name": "Borrower1_CIF",
"value": "JANE Q *PUBLIC^1^PUBLIC.0J3Q."
}, {
"name": "Borrower2_FirstName",
"value": "JOHN Q"
}, {
"name": "Borrower2_LastName",
"value": "PUBLIC"
}, {
"name": "Borrower2_FullName",
"value": "JOHN Q PUBLIC"
}, {
"name": "Borrower2_TIN",
"value": "777-58-2222"
}, {
"name": "Borrower2_Type",
"value": "Individual"
}, {
"name": "Borrower2_CIF",
"value": "JOHN Q *PUBLIC^0^PUBLIC.0J3Q."
}, {
"name": "Borrower3_FirstName",
"value": ""
}, {
"name": "Borrower3_LastName",
"value": ""
}, {
"name": "Borrower3_FullName",
"value": ""
}, {
"name": "Borrower3_TIN",
"value": ""
}, {
"name": "Borrower3_Type",
"value": ""
}, {
"name": "Borrower3_CIF",
"value": ""
}, {
"name": "Borrower4_FirstName",
"value": ""
}, {
"name": "Borrower4_LastName",
"value": ""
}, {
"name": "Borrower4_FullName",
"value": ""
}, {
"name": "Borrower4_TIN",
"value": ""
}, {
"name": "Borrower4_Type",
"value": ""
}, {
"name": "Borrower4_CIF",
"value": ""
}, {
"name": "Borrower5_FirstName",
"value": ""
}, {
"name": "Borrower5_LastName",
"value": ""
}, {
"name": "Borrower5_FullName",
"value": ""
}, {
"name": "Borrower5_TIN",
"value": ""
}, {
"name": "Borrower5_Type",
"value": ""
}, {
"name": "Borrower5_CIF",
"value": ""
}, {
"name": "Signer1_FirstName",
"value": "JANE Q"
}, {
"name": "Signer1_LastName",
"value": "PUBLIC"
}, {
"name": "Signer1_FullName",
"value": "JANE Q PUBLIC"
}, {
"name": "Signer1_TIN",
"value": "777-58-2221"
}, {
"name": "Signer1_Capacity",
"value": "Borrower"
}, {
"name": "Signer2_FirstName",
"value": "JOHN Q"
}, {
"name": "Signer2_LastName",
"value": "PUBLIC"
}, {
"name": "Signer2_FullName",
"value": "JOHN Q PUBLIC"
}, {
"name": "Signer2_TIN",
"value": "777-58-2222"
}, {
"name": "Signer2_Capacity",
"value": "Borrower"
}, {
"name": "Signer3_FirstName",
"value": "C"
}, {
"name": "Signer3_LastName",
"value": "R"
}, {
"name": "Signer3_FullName",
"value": "C R"
}, {
"name": "Signer3_TIN",
"value": ""
}, {
"name": "Signer3_Capacity",
"value": "LenderSigner"
}, {
"name": "Signer4_FirstName",
"value": "JANE Q"
}, {
"name": "Signer4_LastName",
"value": "PUBLIC"
}, {
"name": "Signer4_FullName",
"value": "JANE Q PUBLIC"
}, {
"name": "Signer4_TIN",
"value": "777-58-2221"
}, {
"name": "Signer4_Capacity",
"value": "Grantor"
}, {
"name": "Signer5_FirstName",
"value": ""
}, {
"name": "Signer5_LastName",
"value": ""
}, {
"name": "Signer5_FullName",
"value": ""
}, {
"name": "Signer5_TIN",
"value": ""
}, {
"name": "Signer5_Capacity",
"value": ""
}, {
"name": "Document2_ID",
"value": ""
}, {
"name": "Document2_Name",
"value": "Model Privacy Notice: JOHN Q PUBLIC"
}, {
"name": "Document2_Key",
"value": "PRIVDIS2"
}, {
"name": "Document2_CustomField1",
"value": ""
}, {
"name": "Document2_CustomField2",
"value": ""
}, {
"name": "Document2_CustomField3",
"value": ""
}
]
},
"documents": [
{
"documentBase64": "base64string.....",
"documentFields": [
{
"name": "label",
"value": "DOCUMENT-216"
}, {
"name": "Transaction_Number",
"value": "1"
}, {
"name": "Transaction_Date",
"value": "07-18-2018"
}, {
"name": "Account_Number",
"value": "123456"
}, {
"name": "Indexing_Type_Code",
"value": ""
}, {
"name": "Document_ID",
"value": "90"
}, {
"name": "Document_Name",
"value": "SD Assignment of Deposit Account: CD Account Number 1234156 with Lender with an approximate balance of $10,000.00; owned by PUBLIC"
}, {
"name": "Document_Key",
"value": "E90"
}, {
"name": "CustomField1",
"value": ""
}, {
"name": "CustomField2",
"value": ""
}, {
"name": "CustomField3",
"value": ""
}, {
"name": "File_Name",
"value": "LPL_1_SD ASSIGNMENT OF DEPOSIT ACCOUNT CD ACCOUNT NUMBER 1234156 WITH LEND.PDF"
}, {
"name": "File_Path",
"value": "\\"
}, {
"name": "File_Path_File_Name",
"value": "\\LPL_1_SD ASSIGNMENT OF DEPOSIT ACCOUNT CD ACCOUNT NUMBER 1234156 WITH LEND.PDF"
}, {
"name": "Borrower1_FirstName",
"value": "JANE Q"
}, {
"name": "Borrower1_LastName",
"value": "PUBLIC"
}, {
"name": "Borrower1_FullName",
"value": "JANE Q PUBLIC"
}, {
"name": "Borrower1_TIN",
"value": "777-58-2221"
}, {
"name": "Borrower1_Type",
"value": "Individual"
}, {
"name": "Borrower1_CIF",
"value": "JANE Q *PUBLIC^1^PUBLIC.0J3Q."
}, {
"name": "Borrower2_FirstName",
"value": "JOHN Q"
}, {
"name": "Borrower2_LastName",
"value": "PUBLIC"
}, {
"name": "Borrower2_FullName",
"value": "JOHN Q PUBLIC"
}, {
"name": "Borrower2_TIN",
"value": "777-58-2222"
}, {
"name": "Borrower2_Type",
"value": "Individual"
}, {
"name": "Borrower2_CIF",
"value": "JOHN Q *PUBLIC^0^PUBLIC.0J3Q."
}, {
"name": "Borrower3_FirstName",
"value": ""
}, {
"name": "Borrower3_LastName",
"value": ""
}, {
"name": "Borrower3_FullName",
"value": ""
}, {
"name": "Borrower3_TIN",
"value": ""
}, {
"name": "Borrower3_Type",
"value": ""
}, {
"name": "Borrower3_CIF",
"value": ""
}, {
"name": "Borrower4_FirstName",
"value": ""
}, {
"name": "Borrower4_LastName",
"value": ""
}, {
"name": "Borrower4_FullName",
"value": ""
}, {
"name": "Borrower4_TIN",
"value": ""
}, {
"name": "Borrower4_Type",
"value": ""
}, {
"name": "Borrower4_CIF",
"value": ""
}, {
"name": "Borrower5_FirstName",
"value": ""
}, {
"name": "Borrower5_LastName",
"value": ""
}, {
"name": "Borrower5_FullName",
"value": ""
}, {
"name": "Borrower5_TIN",
"value": ""
}, {
"name": "Borrower5_Type",
"value": ""
}, {
"name": "Borrower5_CIF",
"value": ""
}, {
"name": "Signer1_FirstName",
"value": "JANE Q"
}, {
"name": "Signer1_LastName",
"value": "PUBLIC"
}, {
"name": "Signer1_FullName",
"value": "JANE Q PUBLIC"
}, {
"name": "Signer1_TIN",
"value": "777-58-2221"
}, {
"name": "Signer1_Capacity",
"value": "Borrower"
}, {
"name": "Signer2_FirstName",
"value": "JOHN Q"
}, {
"name": "Signer2_LastName",
"value": "PUBLIC"
}, {
"name": "Signer2_FullName",
"value": "JOHN Q PUBLIC"
}, {
"name": "Signer2_TIN",
"value": "777-58-2222"
}, {
"name": "Signer2_Capacity",
"value": "Borrower"
}, {
"name": "Signer3_FirstName",
"value": "C"
}, {
"name": "Signer3_LastName",
"value": "R"
}, {
"name": "Signer3_FullName",
"value": "C R"
}, {
"name": "Signer3_TIN",
"value": ""
}, {
"name": "Signer3_Capacity",
"value": "LenderSigner"
}, {
"name": "Signer4_FirstName",
"value": "JANE Q"
}, {
"name": "Signer4_LastName",
"value": "PUBLIC"
}, {
"name": "Signer4_FullName",
"value": "JANE Q PUBLIC"
}, {
"name": "Signer4_TIN",
"value": "777-58-2221"
}, {
"name": "Signer4_Capacity",
"value": "Grantor"
}, {
"name": "Signer5_FirstName",
"value": ""
}, {
"name": "Signer5_LastName",
"value": ""
}, {
"name": "Signer5_FullName",
"value": ""
}, {
"name": "Signer5_TIN",
"value": ""
}, {
"name": "Signer5_Capacity",
"value": ""
}
],
"documentId": "1",
"fileExtension": "PDF",
"name": "LPL_1_SD ASSIGNMENT OF DEPOSIT ACCOUNT CD ACCOUNT NUMBER 1234156 WITH LEND"
}, {
"documentBase64": "base64sstring",
"documentFields": [
{
"name": "label",
"value": "DOCUMENT-217"
}, {
"name": "Transaction_Number",
"value": "1"
}, {
"name": "Transaction_Date",
"value": "07-18-2018"
}, {
"name": "Account_Number",
"value": "123456"
}, {
"name": "Indexing_Type_Code",
"value": ""
}, {
"name": "Document_ID",
"value": ""
}, {
"name": "Document_Name",
"value": "Model Privacy Notice: JOHN Q PUBLIC"
}, {
"name": "Document_Key",
"value": "PRIVDIS2"
}, {
"name": "CustomField1",
"value": ""
}, {
"name": "CustomField2",
"value": ""
}, {
"name": "CustomField3",
"value": ""
}, {
"name": "File_Name",
"value": "LPL_1_MODEL PRIVACY NOTICE JOHN Q PUBLIC.PDF"
}, {
"name": "File_Path",
"value": "\\"
}, {
"name": "File_Path_File_Name",
"value": "\\LPL_1_MODEL PRIVACY NOTICE JOHN Q PUBLIC.PDF"
}, {
"name": "Borrower1_FirstName",
"value": "JANE Q"
}, {
"name": "Borrower1_LastName",
"value": "PUBLIC"
}, {
"name": "Borrower1_FullName",
"value": "JANE Q PUBLIC"
}, {
"name": "Borrower1_TIN",
"value": "777-58-2221"
}, {
"name": "Borrower1_Type",
"value": "Individual"
}, {
"name": "Borrower1_CIF",
"value": "JANE Q *PUBLIC^1^PUBLIC.0J3Q."
}, {
"name": "Borrower2_FirstName",
"value": "JOHN Q"
}, {
"name": "Borrower2_LastName",
"value": "PUBLIC"
}, {
"name": "Borrower2_FullName",
"value": "JOHN Q PUBLIC"
}, {
"name": "Borrower2_TIN",
"value": "777-58-2222"
}, {
"name": "Borrower2_Type",
"value": "Individual"
}, {
"name": "Borrower2_CIF",
"value": "JOHN Q *PUBLIC^0^PUBLIC.0J3Q."
}, {
"name": "Borrower3_FirstName",
"value": ""
}, {
"name": "Borrower3_LastName",
"value": ""
}, {
"name": "Borrower3_FullName",
"value": ""
}, {
"name": "Borrower3_TIN",
"value": ""
}, {
"name": "Borrower3_Type",
"value": ""
}, {
"name": "Borrower3_CIF",
"value": ""
}, {
"name": "Borrower4_FirstName",
"value": ""
}, {
"name": "Borrower4_LastName",
"value": ""
}, {
"name": "Borrower4_FullName",
"value": ""
}, {
"name": "Borrower4_TIN",
"value": ""
}, {
"name": "Borrower4_Type",
"value": ""
}, {
"name": "Borrower4_CIF",
"value": ""
}, {
"name": "Borrower5_FirstName",
"value": ""
}, {
"name": "Borrower5_LastName",
"value": ""
}, {
"name": "Borrower5_FullName",
"value": ""
}, {
"name": "Borrower5_TIN",
"value": ""
}, {
"name": "Borrower5_Type",
"value": ""
}, {
"name": "Borrower5_CIF",
"value": ""
}, {
"name": "Signer1_FirstName",
"value": ""
}, {
"name": "Signer1_LastName",
"value": ""
}, {
"name": "Signer1_FullName",
"value": ""
}, {
"name": "Signer1_TIN",
"value": ""
}, {
"name": "Signer1_Capacity",
"value": ""
}, {
"name": "Signer2_FirstName",
"value": ""
}, {
"name": "Signer2_LastName",
"value": ""
}, {
"name": "Signer2_FullName",
"value": ""
}, {
"name": "Signer2_TIN",
"value": ""
}, {
"name": "Signer2_Capacity",
"value": ""
}, {
"name": "Signer3_FirstName",
"value": ""
}, {
"name": "Signer3_LastName",
"value": ""
}, {
"name": "Signer3_FullName",
"value": ""
}, {
"name": "Signer3_TIN",
"value": ""
}, {
"name": "Signer3_Capacity",
"value": ""
}, {
"name": "Signer4_FirstName",
"value": ""
}, {
"name": "Signer4_LastName",
"value": ""
}, {
"name": "Signer4_FullName",
"value": ""
}, {
"name": "Signer4_TIN",
"value": ""
}, {
"name": "Signer4_Capacity",
"value": ""
}, {
"name": "Signer5_FirstName",
"value": ""
}, {
"name": "Signer5_LastName",
"value": ""
}, {
"name": "Signer5_FullName",
"value": ""
}, {
"name": "Signer5_TIN",
"value": ""
}, {
"name": "Signer5_Capacity",
"value": ""
}
],
"documentId": "2",
"fileExtension": "PDF",
"name": "LPL_1_MODEL PRIVACY NOTICE JOHN Q PUBLIC"
}
],
"emailSubject": "Loan Documents for Signature",
"notification": {
"expirations": {
"expireAfter": "10",
"expireEnabled": "True"
}
},
"recipients": {
"signers": [
{
"accessCode": "123456",
"email": "brandi2860@mailinator.com",
"excludedDocuments": [
"2"
],
"name": "JANE Q PUBLIC",
"recipientId": "bcb0014f-7d5a-4c04-a076-3257bfa2b205",
"requireIdLookup": "False",
"routingOrder": "1",
"tabs": {
"dateSignedTabs": [
{
"bold": "True",
"documentId": "1",
"pageNumber": "3",
"recipientId": "bcb0014f-7d5a-4c04-a076-3257bfa2b205",
"xPosition": "148",
"yPosition": "787"
}, {
"bold": "True",
"documentId": "1",
"pageNumber": "3",
"recipientId": "bcb0014f-7d5a-4c04-a076-3257bfa2b205",
"xPosition": "148",
"yPosition": "729"
}
],
"signHereTabs": [
{
"documentId": "1",
"pageNumber": "3",
"recipientId": "bcb0014f-7d5a-4c04-a076-3257bfa2b205",
"scaleValue": "0.6",
"xPosition": "45",
"yPosition": "757"
}, {
"documentId": "1",
"pageNumber": "3",
"recipientId": "bcb0014f-7d5a-4c04-a076-3257bfa2b205",
"scaleValue": "0.6",
"xPosition": "45",
"yPosition": "699"
}
]
}
}, {
"accessCode": "123456",
"email": "brandi2860@mailinator.com",
"excludedDocuments": [],
"name": "JOHN Q PUBLIC",
"recipientId": "d7b9a190-b3be-440e-8167-25f548f71cb2",
"requireIdLookup": "False",
"routingOrder": "1",
"tabs": {
"dateSignedTabs": [
{
"bold": "True",
"documentId": "1",
"pageNumber": "3",
"recipientId": "d7b9a190-b3be-440e-8167-25f548f71cb2",
"xPosition": "418",
"yPosition": "787"
}
],
"signHereTabs": [
{
"documentId": "1",
"pageNumber": "3",
"recipientId": "d7b9a190-b3be-440e-8167-25f548f71cb2",
"scaleValue": "0.6",
"xPosition": "315",
"yPosition": "757"
}
]
}
}, {
"email": "c.r@mailinator.com",
"excludedDocuments": [
"2"
],
"name": "C R",
"recipientId": "dd285a4d-22ce-4090-a1ba-7cd4524e5400",
"routingOrder": "1",
"tabs": {
"dateSignedTabs": [
{
"bold": "True",
"documentId": "1",
"pageNumber": "3",
"recipientId": "dd285a4d-22ce-4090-a1ba-7cd4524e5400",
"xPosition": "148",
"yPosition": "877"
}
],
"signHereTabs": [
{
"documentId": "1",
"pageNumber": "3",
"recipientId": "dd285a4d-22ce-4090-a1ba-7cd4524e5400",
"scaleValue": "0.6",
"xPosition": "45",
"yPosition": "847"
}
]
}
}
]
},
"status": "sent"
}
1 个解决方案
解决方案1
0 2018-08-02 17:50:57
I believe I have found the issue and solution. 我相信我已经找到了问题和解决方案。 It turns out that I was sending this transaction using the SOBO feature : 原来，我正在使用SOBO功能发送此事务：
"SendOnBehalfOf"
And the sender was the same signer that I was trying to exclude a document from. 发件人与我试图从中排除文档的发件人相同。 I believe DocuSign forbids excluding documents from the sender. 我相信DocuSign禁止从发件人中排除文件。 I will try to find documentation to back that statement but it seems to make sense considering the testing results I have experienced. 我将尝试找到支持该声明的文档，但考虑到我所经历的测试结果，这似乎很有意义。
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