Freshdesk API：票证类型

Question

I have a problem. How can I get available types of tickets

and type of certain ticket to make field to update type through API ?

When I get info about a ticket I get this just as plain text

Answer 1

That's because you are making a GET request to view the details of a ticket. That will display the type which the ticket belongs to.

You need to make a GET request to list all the ticket fields. Refer .

Then if you want to create a ticket with a specific type, mention one of the values you got from the above GET request for ticket fields and create a ticket.

This should help!