[英]Microsoft USD - Change URL based on CaseID
I am new to Microsoft Unified Service Desk, therefore please pardon me if i make any mistake. 我是Microsoft Unified Service Desk的新手,因此,如果我有任何错误,请原谅我。
My scenario is when a call is received by a call center agent in Unified Service Desk then initially he will create a case for the particular customer and initially the caseID will be null therefore call center agent will see a new case window where he can create a case. 我的情况是,当Unified Service Desk中的呼叫中心代理收到呼叫时,最初他将为特定客户创建案例,并且caseID最初为null,因此呼叫中心代理将看到一个新的案例窗口,他可以在其中创建一个案例。案件。 Once the case is created he will save the details and the caseID will also be saved.
创建案例后,他将保存详细信息,还将保存caseID。 Now, in the next step he will transfer the call to the supervisor and in this case the supervisor will not see a new case window instead he will have the details in-front of him of that particular customer that were saved earlier.
现在,在下一步中,他会将呼叫转移给主管,在这种情况下,主管将不会看到新的案例窗口,而是将前面保存的该特定客户的详细信息放在他的前面。
But how will i achieve that do i have to create a hosted control and is there a way i can execute JavaScript inside hosted control. 但是,我将如何实现这一点,我必须创建一个托管控件,并且有一种方法可以在托管控件内执行JavaScript。
Looking forward to your help. 期待您的帮助。
Thanks. 谢谢。
What you need to do is. 您需要做的是。
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