[英]Can we hide the sending email address for a Docusign envelope when using the SendOnBehalfOf feature?
We are using the Docusign API to send out envelopes and we are using the SendOnBehalfOf feature.我们使用 Docusign API 发送信封,我们使用 SendOnBehalfOf 功能。 We have an account with Docusign that is a general mailbox account, like generalmail@xyz.com.我们有一个Docusign账户,是一个通用邮箱账户,比如generalmail@xyz.com。 With the SendOnBehalfOf (SOBO), we have an actual person's email address on the envelope so that if the recipient has a question, the reply to goes to a real person and not a general mailbox.使用 SendOnBehalfOf (SOBO),我们在信封上有一个真实的人的电子邮件地址,这样如果收件人有问题,回复就会转到真实的人而不是普通邮箱。 The business unit does not want the general mailbox account email address to show in the email message sent to the signers.业务部门不希望在发送给签名者的电子邮件消息中显示通用邮箱帐户电子邮件地址。 Is it possible, maybe thru modifying the email resource, to plain hide that general mailbox email address?是否有可能通过修改电子邮件资源来隐藏该通用邮箱电子邮件地址?
Kathy, First off, SOBO is an old/legacy feature. Kathy,首先,SOBO 是一个旧的/遗留的功能。 While it's not going away anytime soon, I wouldn't recommend using it.虽然它不会很快消失,但我不建议使用它。 I would encourage you to look into JWT authentication and how you can get what you need done without using SOBO.我鼓励您研究 JWT 身份验证以及如何在不使用 SOBO 的情况下完成所需的工作。 That would also solve your other issue.这也将解决您的其他问题。
Second, SOBO shouldn't show the email of the system account (the one use for API requests) but the email of the user you are sending on behalf of, hence SOBO.其次,SOBO 不应该显示系统帐户的电子邮件(用于 API 请求),而是您代表发送的用户的电子邮件,因此 SOBO。 IF that's not what you're seeing - something is wrong.如果这不是您所看到的 - 有问题。 There are many things that can be wrong.有很多事情可能是错误的。 I would have to see the code and/or logs to try to figure this out.我必须查看代码和/或日志才能弄清楚这一点。
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