[英]In case about physical link problems with Google (GGC) who can help me?
A month ago I sent an email to noc@google.com stating that the interface connecting our equipment and Google equipment is down.一个月前,我向 noc@google.com 发送了一封电子邮件,指出连接我们设备和 Google 设备的接口已关闭。 Since then I've started sending emails daily asking about updates and always give me the same response from the organization:从那以后,我开始每天发送电子邮件询问更新情况,并且总是给我来自组织的相同回复:
"Hello Team, This issue is pending with Century link they had an outage at Brazil. Once we get updates from them we will share with you shortly. " “你好团队,这个问题正在等待 Century 链接,他们在巴西发生了中断。一旦我们收到他们的更新,我们将很快与您分享。”
It looks like an automatic response.它看起来像一个自动响应。 In the case of remote-hans the only means of support for Google CDN is only via email noc@google.com?在远程汉斯的情况下,支持 Google CDN 的唯一方式是仅通过电子邮件 noc@google.com?
You can file tickets related to your GGC nodes using Google's ISP Portal.您可以使用 Google 的 ISP 门户提交与 GGC 节点相关的票证。 There's more information at https://support.google.com/interconnect/answer/9058810 . https://support.google.com/interconnect/answer/9058810 上有更多信息。
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