[英]How to integrate freshdesk with auth0?
The documentation on how to integrate auth0 with freshdesk is sparse and the ones I did find were outdated关于如何将 auth0 与 freshdesk 集成的文档很少,我找到的那些已经过时了
freshdesk support article auth0 support article freshdesk 支持文章auth0 支持文章
The following is broken down by service into steps以下按服务分解为步骤
Auth0:授权0:
Applications
/ Create Application
.Applications
/ Create Application
。Single Page Web App
or Regular Web App
.Single Page Web App
或Regular Web App
。Settings
tab.Settings
选项卡。Allowed Callback URLs
insert https://[YOURDOMAIN].freshdesk.com/login/saml .Allowed Callback URLs
插入https://[YOURDOMAIN].freshdesk.com/login/saml 。Allowed Web Origins
be sure to put your domain.Allowed Web Origins
下,确保放置您的域。Allowed Origins (CORS)
be sure to put your domain.Allowed Origins (CORS)
下,确保放置您的域。Addons
tab.Addons
选项卡。SAML 2
SAML 2
Application Callback URL
be sure the url is https://[YOURDOMAIN].freshdesk.com/login/saml .Application Callback URL
下,确保 url 是https://[YOURDOMAIN].freshdesk.com/login/saml 。{
"audience": "https://[YOURDOMAIN].freshdesk.com",
"mappings": {
"email": "Email",
"name": "username",
"given_name": "FirstName",
"family_name": "LastName"
},
"nameIdentifierFormat": "urn:oasis:names:tc:SAML:2.0:nameid-format:email",
"nameIdentifierProbes": [
"http://schemas.xmlsoap.org/ws/2005/05/identity/claims/emailaddress"
],
"signatureAlgorithm": "rsa-sha256",
"digestAlgorithm": "sha256",
"lifetimeInSeconds": 3600,
"signResponse": false
}
Usage
tab download the Auth0 certificate
Usage
选项卡下下载Auth0 certificate
Identity Provider Login URL
as we will be using this on freshdesk.Identity Provider Login URL
因为我们将在 freshdesk 上使用它。 Freshdesk:新鲜桌面:
Settings
/ General Settings
/ Security
Settings
/ General Settings
/ Security
Single Sign On (SSO)
Single Sign On (SSO)
SAML Login URL
paste in the Identity Provider Login URL
from auth0.SAML Login URL
粘贴来自 auth0 的Identity Provider Login URL
。Auth0 certificate
and find the sha256 fingerprint and place into the Security Certificate Fingerprint
field.Auth0 certificate
并找到 sha256 指纹并将其放入Security Certificate Fingerprint
字段。 Note: you may need to format your fingerprint to include :
between each value.:
。Special Note: I did notice that agents will now have to go through auth0 in order to get to the admin dashboard.特别注意:我确实注意到代理现在必须通过 auth0 才能进入管理仪表板。 To circumvent that try logging in through this portal: https://[YOURDOMAIN].freshdesk.com/login/normal .
要避免这种情况,请尝试通过此门户登录: https://[YOURDOMAIN].freshdesk.com/login/normal 。
I hope that these instructions help you out in your freshdesk auth0 integrations.我希望这些说明可以帮助您完成 freshdesk auth0 集成。 good luck!
祝你好运!
In the last year, a few things have changed from the selected answer.在去年,选择的答案发生了一些变化。 Major differences I ran into:
我遇到的主要区别:
I hope that helps somebody else.我希望能帮助别人。 With those tweaks, everything seems to be working well for me.
通过这些调整,一切似乎对我来说都运行良好。
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