在流程构建器中如何创建一个新标准来检查案例所有者是否已更改以及所有者是否不是队列
[英]In process builder how to create a new criteria that checks if the Case owner has changed and also that the owner is not a Queue
问题描述
Ok, so in a process builder i have to create a new criteria that checks if the Case owner has changed (which i have this part) but also that the owner is not a Queue that part i'm stuck on
好的，所以在流程构建器中，我必须创建一个新标准来检查案例所有者是否已更改（我有这部分），但所有者不是我坚持的部分的队列
1 个解决方案
解决方案1
1 已采纳 2020-04-19 18:42:09
You need to check that Owner Id is updated and Id in Owner Id (Queue) is not same as Owner ID :您需要检查所有者 ID是否已更新，并且所有者ID （队列）中的 ID 与所有者 ID不同：
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