Jira JQL：如何找到队列中最繁忙的时间？

Question

Jira Server v7.12.1#712002

We have noticed that at certain periods of the day there are more tickets assigned to "Operations" queue than usual, so we need to back this impression with real statistics.

We extracted all the tickets that at some point were assigned to "Operations" queue via the following query:

project = "Client Services" AND assignee WAS "Operations" 

The results of the query above include the timestamp value in the "Updated" field, however this field reflects the last time the ticket was updated - not what we want. We want a timestamp which shows when the ticket arrived to "Operations" queue.

The tickets can arrive in two ways:

1) Ticket may come from other teams. In such cases, under History tab we can observe how 3 different fields change their values. For example, if ticket comes from certain Joe Smith, it would look like this:

FIELD                                   ORIGINAL VALUE                           NEW VALUE

Joe Smith made changes - 09/04/2020 12:08

Assignee                                   Joe Smith                             Operations

2) Ticket may be created directly (by other teams). In such cases the first 2 entries under History tab always have this pattern:

Joe Smith created issue - 02/04/2020 19:27
_______________________________________________________________________________________________________
Joe Smith made changes - 02/04/2020 19:27
FIELD                                     ORIGINAL VALUE                           NEW VALUE

Link                                                                        Referred from ABC-12345

The pattern above is that created issue and made changes always have the identical timestamps.

Based on these examples, is there some way to extract the timestamps of all tickets' arrival to "Operations" queue? If not with JQL, maybe some other solution/tool exists?

Answer 1

There can be two ways you could achieve most of what you've asked for:

• Use Recently Created Chart JIRA gadget.

  • With this, you could get a clear picture of number of tickets that you'd get in an hour of a day.

• Or you could use the Created Vs Resolved built-in JIRA report

  • This helps in bringing out better information from the tickets, do some analysis etc.

You could find more details from this answer on Atlassian Community forum . Hope this answer helps!