CRM 2011-在关联的视图或子网格中单击自己的记录链接时出现奇怪的行为表单

Question

Before I start asking my question, I can say that the system where I tried it out has Office 2010 with the "CRM 2011 Outlook Client" installed. I just installed the Rollup 12 and the Error still occures (on all other systems too). The error only occurs in “Outlook” and not on the “Web”-version.

To explain our problem it's better to work with an Example: We have a "Project A" and under the "Project A" we have two opportunities ("Opportunity A" and "Opportunity B"). We've adapted the views on opportunity so that they have several columns: "Project", "Opportunity Name", "Createdon".

When we open "Project A" and we go to the associated view (or subgrid) we see our defined views. When we click on the "Project A"-link (referring to the same record), the form blocks and there is nothing we can do. We can click on "Save" or "Save and close" or "Lookups", but nothing happens. It's just like the “Form” JavaScript stopped working.

On "Internet Explorer 8" we had a "Stack overflow at line: 0"-error, but with the IE9 we don't have the message anymore.

Does anyone has the same problem as mentioned above? Is there a way to solve this or do we have to ask a fix at microsoft. We can't delete the column for the view, because it's used on several other entities too.

Answer 1

I recognized a few weeks ago that a solution I had working in on-line and on-premise, just didn't fly in the Outlook client. Totally different issue but I believe both have the same origin.

The problem, as far I've seen, occurs because the client for Outlook doesn't use the IE rendering engine. Instead, it relies on the legacy Trident version, which is some kind of IE8-ish thingy included for backward compatibility reason (or not, depending on whom you ask).

So, in our case, we had to adapt the solution to work with IE8 (although the clients run it under IE9 and IE10). Then, it started working properly in all versions. Weird in my view.