Acumatica和Avalara未能获得税收

Question

当我们尝试从发货到“准备发票”时，我们在Acumatica中看到一个问题（请参见下面的版本）。 当我们安装了salesdemo基本acumatica时，我们会看到此消息，因此我们知道它与我们的任何定制都不相关。 有人有方向吗？ 我做了谷歌，但我并没有真正得到任何线索，以取得进展。

屏幕错误-无法从Avalara征税。 检查跟踪以了解详细信息（ https://www.dropbox.com/s/b7sxdo5nsblu54w/Screenshot%202019-02-28%2017.39.03.png?dl=0 ）

这是Acumatica内部版本Acumatica 2017 R2内部版本17.210.0034

当我们测试avalara连接时-我们看到了。 与Avalara的连接成功。 该服务的版本是19.2.0.39。

这是错误下方的跟踪：错误：TX错误：无法从Avalara获取税款。 检查跟踪以了解详细信息发送引发日期：2019/2/28 10:38:50屏幕：SO.30.20.00
详细信息：2019/2/28 10:38:50错误：TX错误：无法从Avalara征税。 检查跟踪以获取详细信息

   at PX.Objects.AR.ARInvoiceEntry.CalculateAvalaraTax(ARInvoice invoice) 
   at PX.Objects.AR.ARInvoiceEntry.Persist() 
   at PX.Objects.SO.SOInvoiceEntry.Persist() 
   at PX.Data.PXSave`1.d__2.MoveNext() 
   at PX.Data.PXAction`1.d__31.MoveNext() 
   at PX.Data.PXAction`1.d__31.MoveNext() 
   at PX.Data.PXAction`1.PressImpl(Boolean internalCall, Boolean externalCall) 
   at PX.Data.PXAction`1.Press() 
   at PX.Objects.SO.SOInvoiceEntry.InvoiceOrder(DateTime invoiceDate, PXResult`6 order, PXResultset`2 details, Customer customer, DocumentList`2 list) 
   at PX.Objects.SO.SOInvoiceEntry.InvoiceOrder(DateTime invoiceDate, PXResult`6 order, Customer customer, DocumentList`2 list) 
   at PX.Objects.SO.SOShipmentEntry.InvoiceShipment(SOInvoiceEntry docgraph, SOShipment shiporder, DateTime invoiceDate, DocumentList`2 list) 
   at PX.Objects.SO.SOShipmentEntry.<>c__DisplayClass41_1.b__1() 
   at PX.Data.PXLongOperation.<>c__DisplayClass17_0.b__0() 
Error:  DocStatus is invalid for this operation.: Expected Saved|Posted    Send
Raised At: 2/28/2019 10:38:50 PM    Screen: SO.30.20.00     
   Details: 
2/28/2019 10:38:50 PM Error: 
DocStatus is invalid for this operation.: Expected Saved|Posted 

   at PX.Objects.AR.ARInvoiceEntry.LogMessages(BaseResult result) 
   at PX.Objects.AR.ARInvoiceEntry.CalculateAvalaraTax(ARInvoice invoice) 
   at PX.Objects.AR.ARInvoiceEntry.Persist() 
   at PX.Objects.SO.SOInvoiceEntry.Persist() 
   at PX.Data.PXSave`1.d__2.MoveNext() 
   at PX.Data.PXAction`1.d__31.MoveNext() 
   at PX.Data.PXAction`1.PressImpl(Boolean internalCall, Boolean externalCall) 
   at PX.Data.PXAction`1.Press() 
   at PX.Objects.SO.SOInvoiceEntry.InvoiceOrder(DateTime invoiceDate, PXResult`6 order, PXResultset`2 details, Customer customer, DocumentList`2 list) 
   at PX.Objects.SO.SOInvoiceEntry.InvoiceOrder(DateTime invoiceDate, PXResult`6 order, Customer customer, DocumentList`2 list) 
   at PX.Objects.SO.SOShipmentEntry.InvoiceShipment(SOInvoiceEntry docgraph, SOShipment shiporder, DateTime invoiceDate, DocumentList`2 list) 
   at PX.Objects.SO.SOShipmentEntry.<>c__DisplayClass41_1.b__1() 
   at PX.Data.PXLongOperation.<>c__DisplayClass17_0.b__0() 
   at PX.Data.PXLongOperation.d(Object A_0) 
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) 
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) 
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) 
   at PX.Data.PXThreadPool.a() 
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) 
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) 
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) 
   at System.Threading.ThreadHelper.ThreadStart() 

Answer 1

真正的错误包含在跟踪中：

DocStatus is invalid for this operation.: Expected Saved|Posted 

该错误来自Avalara API，但我不确定应在哪里修复。 我会先尝试介绍Avalara文档。 他们建议在“管理命令面板”中更改某些内容。

来自Avalara的来源： https ://help.avalara.com/Frequently_Asked_Questions/Miscellaneous/How_do_I_resolve_the_Doc_Status_error_DocStatus_Is_Invalid_for_This_Operation_Expected_Saved%2F%2FPosted%3F

来自上面链接的文本副本：

Overview
You want to know how to resolve the error: "DocStatus Is Invalid for This Operation. Expected Saved/Posted."

Environment
AvaTax

Resolution
This error message indicates that the DocCode used to calculate on or import transactions already exists within your Admin Console 
Each document requires a unique identifier for the DocCode
Confirm the duplicate DocCode: Go to the Transactions tab in the Admin Console and search for the particular DocCode 
Try adjusting the beginning date range to a date a few months or years in the past, then search for the specific DocCode
Once you find the transaction with the matching DocCode, determine if this is an exact copy of the transaction you are trying to import or calculate 
If the two transactions are duplicates, you can: 
Not add the transaction again
Change the DocCode by adding a number or letter and add the transaction in a different period
For imports: Use a ProcessCode of 2 or 4 and adjust the current transaction upon import
Change the original transaction to Uncommitted and recalculate the current transaction 
Open the transaction in the Admin Console > click Edit > choose Adjustment Reason > click Save as Uncommitted in orange 
Void will not avoid the error, it must be Uncommitted.
If the two transactions aren't duplicates, change the new transaction's DocCode/invoice number

编辑： Joshua Van Hoesen评论是最可能的解释：

如果您将Sales Demo数据与有效的Avalara Tax集成一起使用，则很可能您已尝试使用具有相同[refNbr | doctype]组合，您要么必须将这些文档从Avalara仪表板中删除，要么将文档的编号顺序更改为超出已使用的值。 如果您正在使用演示数据集进行测试，然后使用相同的数据集刷新/重新安装实例，则可能会发生这种情况。