如何设置 Twilio 工人统计数据的开始和结束日期？

Question

我正在尝试获取 Twilio Taskrouter 工作人员的统计信息（具体来说，我想知道他们一生中总共有多少空闲时间）。 我正在使用以下查询：

getStatisticsByWorkerSid(workerSid){
        return this.workspace.workers(workerSid).statistics({
            start_time: '2017-01-01T01:00:00Z', 
            end_time: '2020-01-01T01:00:00Z'
        }).fetch();
    }

然后我得到累积结果：

async getStatisticsByWorkerSid_cumulative(workerSid){
        try{
            var statistics=await this.getStatisticsByWorkerSid(workerSid);
            return statistics.cumulative;
        }
        catch(err){
            console.log("getStatisticsByWorkerSid_cumulative: error "+err);
            return null;
        }
    }

这应该给我他们过去 3 年的统计数据，但我得到了以下结果：

{"reservations_timed_out":0,"reservations_rejected":0,"reservations_created":0,"reservations_rescinded":0,"tasks_assigned":0,"start_time":"2019-11-16T03:42:30Z","reservations_wrapup":0,"end_time":"2019-11-16T03:57:30Z","reservations_accepted":0,"activity_durations":[{"avg":900,"min":900,"max":900,"friendly_name":"Offline","sid":"[ActivitySID here]","total":900},{"avg":0,"min":0,"max":0,"friendly_name":"Idle","sid":"[ActivitySID here]","total":0},{"avg":0,"min":0,"max":0,"friendly_name":"Busy","sid":"[ActivitySID here]","total":0},{"avg":0,"min":0,"max":0,"friendly_name":"Reserved","sid":"[ActivitySID here]","total":0},{"avg":0,"min":0,"max":0,"friendly_name":"WrapUp","sid":"[ActivitySID here]","total":0}],"reservations_canceled":0,"reservations_completed":0}

这似乎只给了我最近 15 分钟的活动。

我已经尝试使用startDate和endDate代替，但得到了相同的结果。 我如何实际指定要返回其累积统计信息的时间范围？

Answer 1

这个问题很老，但如果你还没有解决这个问题，我相信 startDate 和 endDate 应该在 fetch 调用中（或者你可以使用分钟），根据我的短暂经验，API 允许从 31 天获取数据只要。