如何使用 CRM_ORDER_MAINTAIN 创建服务票证？

Question

我正在尝试学习功能模块CRM_ORDER_MAINTAIN ，到目前为止，我设法与合作伙伴及其角色创建了一个标准订单，但是现在我在创建带有必填字段的服务票证时遇到了麻烦。

我在从 WEBUI 调用 FM 以查看要填充哪些结构和表时尝试调试它，但是我在确定要填充哪些以及生成哪些并且不知道我是否丢失时遇到了一些麻烦某处的小东西导致它无法保存。

我认为错误在于处理分类的这部分代码，因为处理添加合作伙伴的其他代码适用于标准订单。

我没有填写任何 GUIDS，只填写 HANDLES，因为这是我为标准订单所做的。

*****categorization: motive+submotive******
clear ls_input_fields.
clear ls_fieldsname.

ls_fieldsname-fieldname = 'CONC_KEY'.
INSERT ls_fieldsname INTO TABLE ls_input_fields-field_names.
ls_input_fields-ref_handle = 1."
ls_input_fields-ref_kind = gc_object_kind-orderadm_h.
ls_input_fields-objectname = 'SERVICE_OS'.

ls_subject-ref_handle = ls_orderadm_h-handle.
ls_subject-ref_handle_h = ls_orderadm_h-handle.
ls_subject-katalogart = 'Z1'.
ls_subject-codegruppe = 'ZCA00001'.
ls_subject-code = 'Z044'.
append ls_subject TO ls_osset-subject.
ls_osset-ref_handle = ls_orderadm_h-handle.
ls_osset-profile_type = 'A'.
ls_osset-subject_profile = 'ZCCCAST'.
append ls_osset to ls_service_os-osset.
ls_service_os-ref_handle = ls_orderadm_h-handle.
append ls_service_os to it_service_os.

INSERT ls_input_fields INTO TABLE lt_input_fields.

ls_subject-ref_handle = ls_orderadm_h-handle.
ls_subject-ref_handle_h = ls_orderadm_h-handle.
ls_subject-katalogart = 'Z1'.
ls_subject-codegruppe = 'ZCA00002'.
ls_subject-code = 'Z009'.
append ls_subject TO ls_osset-subject.
ls_osset-ref_handle = ls_orderadm_h-handle.
ls_osset-profile_type = 'A'.
ls_osset-subject_profile = 'ZCCCAST'.
append ls_osset to ls_service_os-osset.
ls_service_os-ref_handle = ls_orderadm_h-handle.
append ls_service_os to it_service_os.

INSERT ls_input_fields INTO TABLE lt_input_fields.

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Answer 1

对于服务操作系统，有多达四个级别的多级分类。 您可以通过参数ET_SERVICE_OS中的CRM_ORDER_READ FM 检查层次结构。

此外，您可以检查以下结构CRMT_SRV_OSSET_WRK中的层次结构

要维护超过 2 个层次结构的数据，您必须创建一个新的 ref GUID。 您必须准备并填写数据以创建操作系统，如下所示

 CALL FUNCTION 'GUID_CREATE'
      IMPORTING
        ev_guid_16 = lv_ref_guid.

ls_subject-ref_handle = '0000000000'.
ls_subject-ref_guid   =  lv_ref_guid.   " newly created ref GUID
ls_subject-cat_id = 'As per your req.'.
ls_subject-katalog_type = ''.
ls_subject-mode = 'A'.         "For creation A, for update B
" maintain other Subject parameter as per your requirement
APPEND ls_subject TO lt_subject.

" you can skip preparing Ref-Object structure if you don't want to update 
 ls_refobj-ref_guid    = lv_ref_guid.  " newly created ref GUID
 ls_refobj-product_id  = "Product ID". " optional
 ls_refobj-ref_handle  = '0000000000'.
 ls_refobj-main_object = abap_true.
 ls_refobj-mode        = 'A'.          " mode A for creating, B for update
 INSERT ls_refobj INTO TABLE lt_refobj.

ls_osset-ref_handle      = '0000000000'.
ls_osset-ref_guid        = "Header or Item GUID of Service".  
ls_osset-subject_profile = 'SERVICE'.
ls_osset-profile_type    = 'A'.        " service profile type
ls_osset-refobject       = lt_refobj.
ls_osset-subject         = lt_subject.
INSERT ls_osset INTO TABLE lt_osset.

ls_service_os-ref_guid = "Header or Item GUID of Service".
ls_service_os-ref_kind = "A or B".     " A for Header and B for Item
ls_service_os-osset    = lt_osset.
INSERT ls_service_os INTO TABLE lt_service_os.