如何管理我的应用的用户IOS应用内订阅

Question

I have done some research but I can't find if apple has a way to manage my customer in-app subscription to do refund and cancel.

I look in itunes connect but I can't find any menus or informations about it.

In the developper documentation, I found that a user can manage is subscription in itunes by openning the link : https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/manageSubscriptions

I also found that to do a refund the users need to contact the Apple customer service in the working with subcription cancellation part. https://developer.apple.com/library/content/documentation/NetworkingInternet/Conceptual/StoreKitGuide/Chapters/Subscriptions.html

In the android console, there is menu to manage the order for the app and cancel or refund an order. So, if a customer call us we can do the refund on our side.

Answer 1

You are correct that you are not able to directly refund customers of in-app purchases on Apple's iOS platform. However if you are looking to be able to manage your in-app purchase subscription customers, there are services like SubPanel that allow you to identify who your subscribers are and see their payment history.