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Question

I have some crystal reports on a website. They are working fine on my local machine. I'm using Crystal Reports version 13.0.3500.0 The test environment it is on another server, Windows 2008 R2 , 64 bit operating system.

The problem is that when on the test environment I want to use a crsytal report, I get the following error: The document has not been opened

I spent some time already to figure it out what can be the problem, but without any success. I'm using the same DLL-s as in my local machine. I checked and the folder where I have the report has all the rights. Can you please advise?

Answer 1

if you are using IIS go to the application pool select your web site Click on Advanced Settings on the right side Set 'enable 32-bit application ' true (crystal report runtime engine for .net 32-bit had to be installed)

Answer 2

I was getting this error before I installed Crystal Reports Runtime (21) on my server. Here is an article where you can find download links etc.