[英]How to associate RingCentral call data and Glip post data by user?
How can I associate the call data from the RingCentral API to the user data in the Glip API. 如何将RingCentral API中的调用数据与Glip API中的用户数据相关联。 As far as I can tell, the only overlap is the proper names located in the call logs
to
and from
fields (which aren't always present), which can be mapped to an email address and then to a Glip user. 据我所知道的,唯一的重叠是位于通话记录适当的名称
to
和from
字段(这并不总是存在),它可以映射到一个电子邮件地址,然后向用户GLIP。 This seems like a very indirect way of going about things. 这似乎是处理事情的非常间接的方式。 Are there ids or anything like that to link the two APIs?
是否有ID或类似的东西链接两个API? Specifically I'd like to know if a call that's coming from or going to a person is also a Glip user in my organization.
具体来说,我想知道来自或向某人打来的电话是否也是我组织中的Glip用户。
RingCentral Call Log API Example RingCentral呼叫日志API示例
https://developer.ringcentral.com/api-reference#Call-Log-loadCompanyCallLog https://developer.ringcentral.com/api-reference#Call-Log-loadCompanyCallLog
GET /restapi/v1.0/account/~/call-log
{
"uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/call-log?view=Simple&showBlocked=true&withRecording=false&dateFrom=2018-11-09T07:00:00.000Z&page=1&perPage=100",
"records": [
{
"uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/call-log/abcdef0123456789?view=Simple",
"id": "abcdef0123456789",
"sessionId": "1234567890",
"startTime": "2018-11-10T00:52:07.020Z",
"duration": 11,
"type": "Voice",
"direction": "Inbound",
"action": "Phone Call",
"result": "Missed",
"to": {
"phoneNumber": "+16505550100"
},
"from": {
"phoneNumber": "+12155550101",
"location": "Philadelphia, PA"
}
},
Glip Post API Example Glip Post API示例
https://developer.ringcentral.com/api-reference#Posts-listGlipGroupPosts https://developer.ringcentral.com/api-reference#Posts-listGlipGroupPosts
GET /restapi/v1.0/glip/groups/{groupId}/posts
{
"records":[
{
"id":"1542094852",
"groupId":"155654",
"type":"TextMessage",
"text":"",
"creatorId":"glip-29507587",
"addedPersonIds":null,
"creationTime":"2018-05-31T14:45:16.822Z",
"lastModifiedTime":"2018-05-31T14:45:16.822Z",
"attachments":null,
"activity":null,
"title":null,
"iconUri":null,
"iconEmoji":null,
"mentions":null
}
]
}
Users are identified by the Call Log extensionId
and the Glip personId
which have the same value when the user is a company user. 当用户是公司用户时,通过呼叫日志
extensionId
ID和Glip personId
来标识用户,它们具有相同的值。
extensionId
. extensionId
标识。
/restapi/v1.0/account/{accountId}/call-log
), you will receive call logs for all users and, to identify calls for each user, you need to query the detailed view by adding the view=Detailed
query string parameter and then find the extensionId
in the call legs
array since multiple users can be present in a call. /restapi/v1.0/account/{accountId}/call-log
}/call-log)中,您将收到所有用户的呼叫日志,并且要识别每个用户的呼叫,需要通过以下方式查询详细视图:添加view=Detailed
查询字符串参数,然后在调用legs
数组中找到extensionId
,因为一个呼叫中可以存在多个用户。 Each leg will have an extension
property with a extensionId
and HATEOAS uri
property to retrieve information for the user. extension
属性,该属性具有extensionId
和HATEOAS uri
属性,以为用户检索信息。 /restapi/v1.0/account/{accountId}/extension/{extensionId}/call-log
), the extensionId
is explicitly stated in the URL path. /restapi/v1.0/account/{accountId}/extension/{extensionId}/call-log
}/ extensionId
{ /restapi/v1.0/account/{accountId}/extension/{extensionId}/call-log
)中, extensionId
在URL路径中明确声明。 personId
. personId
标识。 The personId
appears as the creatorId
and in other places in the Glip API. personId
显示为creatorId
以及Glip API中的其他位置。
personId
value is the same as the extensionId
, eg 12345678
personId
值与extensionId
相同,例如12345678
personId
value is prefixed by glip-
, eg glip-12345678
personId
值glip-
作为前缀,例如glip-12345678
Here's an example of a detailed Company Call Log entry: 这是详细的公司呼叫日志条目的示例:
GET /restapi/v1.0/account/~/call-log?view=Detailed
{
"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/call-log?view=Detailed&showBlocked=true&withRecording=false&dateFrom=2018-11-09T07:37:00.000Z&page=1&perPage=100",
"records":[
{
"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/call-log/abcdef0123456789?view=Detailed",
"id":"abcdef0123456789",
"sessionId":"19923257004",
"startTime":"2018-11-10T00:52:07.020Z",
"duration":11,
"type":"Voice",
"direction":"Inbound",
"action":"Phone Call",
"result":"Missed",
"to":{
"phoneNumber":"+16505550100"
},
"from":{
"phoneNumber":"+12155550101",
"location":"Philadelphia, PA"
},
"transport":"PSTN",
"lastModifiedTime":"2018-11-10T00:52:40.001Z",
"billing":{
"costIncluded":0,
"costPurchased":0
},
"legs":[
{
"startTime":"2018-11-10T00:52:07.020Z",
"duration":11,
"type":"Voice",
"direction":"Inbound",
"action":"Phone Call",
"result":"Missed",
"to":{
"phoneNumber":"+12675550100"
},
"from":{
"phoneNumber":"+12155550101",
"location":"Philadelphia, PA"
},
"transport":"PSTN",
"billing":{
"costIncluded":0,
"costPurchased":0
},
"legType":"Accept",
"master":true
},
{
"startTime":"2018-11-10T00:52:07.050Z",
"duration":11,
"type":"Voice",
"direction":"Inbound",
"action":"Phone Call",
"result":"Missed",
"to":{
"phoneNumber":"+12679304030",
"name":"Sales Queue"
},
"from":{
"phoneNumber":"+12155550101",
"location":"Philadelphia, PA"
},
"extension":{
"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/extension/22222222",
"id":22222222
},
"transport":"PSTN",
"legType":"Accept"
},
{
"startTime":"2018-11-10T00:52:15.220Z",
"duration":3,
"type":"Voice",
"direction":"Outbound",
"action":"FindMe",
"result":"Accepted",
"to":{
"phoneNumber":"+16505550100",
"location":"Redwood City, CA"
},
"from":{
"phoneNumber":"+12675550100",
"name":"Tiger RingForce"
},
"extension":{
"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/111111111/extension/33333333",
"id":33333333
},
"transport":"PSTN",
"legType":"FindMe"
},
{
"startTime":"2018-11-10T00:52:15.257Z",
"duration":3,
"type":"Voice",
"direction":"Outbound",
"action":"FindMe",
"result":"Accepted",
"to":{
"phoneNumber":"+18185550100",
"location":"North Hollywood, CA"
},
"from":{
"phoneNumber":"+12675550100",
"name":"Tiger RingForce"
},
"extension":{
"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/130709004/extension/130836004",
"id":130836004
},
"transport":"PSTN",
"legType":"FindMe"
}
]
}
]
}
To map to a Glip user, just map it to Glip users with the personId
that matches the Call Log extensionId
. 要映射到Glip用户,只需将其映射到具有与Call Log
extensionId
匹配的personId
Glip用户。
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