如何按用戶關聯RingCentral呼叫數據和Glip Post數據？

Question

如何將RingCentral API中的調用數據與Glip API中的用戶數據相關聯。 據我所知道的，唯一的重疊是位於通話記錄適當的名稱to和from字段（這並不總是存在），它可以映射到一個電子郵件地址，然后向用戶GLIP。 這似乎是處理事情的非常間接的方式。 是否有ID或類似的東西鏈接兩個API？ 具體來說，我想知道來自或向某人打來的電話是否也是我組織中的Glip用戶。

RingCentral呼叫日志API示例

https://developer.ringcentral.com/api-reference#Call-Log-loadCompanyCallLog

GET /restapi/v1.0/account/~/call-log

{
    "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/call-log?view=Simple&showBlocked=true&withRecording=false&dateFrom=2018-11-09T07:00:00.000Z&page=1&perPage=100",
    "records": [
        {
            "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/call-log/abcdef0123456789?view=Simple",
            "id": "abcdef0123456789",
            "sessionId": "1234567890",
            "startTime": "2018-11-10T00:52:07.020Z",
            "duration": 11,
            "type": "Voice",
            "direction": "Inbound",
            "action": "Phone Call",
            "result": "Missed",
            "to": {
                "phoneNumber": "+16505550100"
            },
            "from": {
                "phoneNumber": "+12155550101",
                "location": "Philadelphia, PA"
            }
        },

Glip Post API示例

https://developer.ringcentral.com/api-reference#Posts-listGlipGroupPosts

GET /restapi/v1.0/glip/groups/{groupId}/posts

{
  "records":[
    {
      "id":"1542094852",
      "groupId":"155654",
      "type":"TextMessage",
      "text":"",
      "creatorId":"glip-29507587",
      "addedPersonIds":null,
      "creationTime":"2018-05-31T14:45:16.822Z",
      "lastModifiedTime":"2018-05-31T14:45:16.822Z",
      "attachments":null,
      "activity":null,
      "title":null,
      "iconUri":null,
      "iconEmoji":null,
      "mentions":null
    }
  ]
}

Answer 1

當用戶是公司用戶時，通過呼叫日志extensionId ID和Glip personId來標識用戶，它們具有相同的值。

• 在RingCentral呼叫日志API中，每個用戶都由extensionId標識。
  • 在公司呼叫日志API（ /restapi/v1.0/account/{accountId}/call-log }/call-log）中，您將收到所有用戶的呼叫日志，並且要識別每個用戶的呼叫，需要通過以下方式查詢詳細視圖：添加view=Detailed查詢字符串參數，然后在調用legs數組中找到extensionId ，因為一個呼叫中可以存在多個用戶。 每條支路都有一個extension屬性，該屬性具有extensionId和HATEOAS uri屬性，以為用戶檢索信息。
  • 在用戶呼叫日志API（ /restapi/v1.0/account/{accountId}/extension/{extensionId}/call-log }/ extensionId { /restapi/v1.0/account/{accountId}/extension/{extensionId}/call-log ）中， extensionId在URL路徑中明確聲明。
• 在Glip API中，每個用戶都由personId標識。 personId顯示為creatorId以及Glip API中的其他位置。
  • 當Glip用戶也是RingCentral用戶時，Glip personId值與extensionId相同，例如12345678
  • 當Glip用戶是訪客並且不在RingCentral帳戶中時，Glip personId值glip-作為前綴，例如glip-12345678

這是詳細的公司呼叫日志條目的示例：

GET /restapi/v1.0/account/~/call-log?view=Detailed

{
  "uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/call-log?view=Detailed&showBlocked=true&withRecording=false&dateFrom=2018-11-09T07:37:00.000Z&page=1&perPage=100",
  "records":[
    {
      "uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/call-log/abcdef0123456789?view=Detailed",
      "id":"abcdef0123456789",
      "sessionId":"19923257004",
      "startTime":"2018-11-10T00:52:07.020Z",
      "duration":11,
      "type":"Voice",
      "direction":"Inbound",
      "action":"Phone Call",
      "result":"Missed",
      "to":{
        "phoneNumber":"+16505550100"
      },
      "from":{
        "phoneNumber":"+12155550101",
        "location":"Philadelphia, PA"
      },
      "transport":"PSTN",
      "lastModifiedTime":"2018-11-10T00:52:40.001Z",
      "billing":{
        "costIncluded":0,
        "costPurchased":0
      },
      "legs":[
        {
          "startTime":"2018-11-10T00:52:07.020Z",
          "duration":11,
          "type":"Voice",
          "direction":"Inbound",
          "action":"Phone Call",
          "result":"Missed",
          "to":{
            "phoneNumber":"+12675550100"
          },
          "from":{
            "phoneNumber":"+12155550101",
            "location":"Philadelphia, PA"
          },
          "transport":"PSTN",
          "billing":{
            "costIncluded":0,
            "costPurchased":0
          },
          "legType":"Accept",
          "master":true
        },
        {
          "startTime":"2018-11-10T00:52:07.050Z",
          "duration":11,
          "type":"Voice",
          "direction":"Inbound",
          "action":"Phone Call",
          "result":"Missed",
          "to":{
            "phoneNumber":"+12679304030",
            "name":"Sales Queue"
          },
          "from":{
            "phoneNumber":"+12155550101",
            "location":"Philadelphia, PA"
          },
          "extension":{
            "uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/11111111/extension/22222222",
            "id":22222222
          },
          "transport":"PSTN",
          "legType":"Accept"
        },
        {
          "startTime":"2018-11-10T00:52:15.220Z",
          "duration":3,
          "type":"Voice",
          "direction":"Outbound",
          "action":"FindMe",
          "result":"Accepted",
          "to":{
            "phoneNumber":"+16505550100",
            "location":"Redwood City, CA"
          },
          "from":{
            "phoneNumber":"+12675550100",
            "name":"Tiger RingForce"
          },
          "extension":{
            "uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/111111111/extension/33333333",
            "id":33333333
          },
          "transport":"PSTN",
          "legType":"FindMe"
        },
        {
          "startTime":"2018-11-10T00:52:15.257Z",
          "duration":3,
          "type":"Voice",
          "direction":"Outbound",
          "action":"FindMe",
          "result":"Accepted",
          "to":{
            "phoneNumber":"+18185550100",
            "location":"North Hollywood, CA"
          },
          "from":{
            "phoneNumber":"+12675550100",
            "name":"Tiger RingForce"
          },
          "extension":{
            "uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/130709004/extension/130836004",
            "id":130836004
          },
          "transport":"PSTN",
          "legType":"FindMe"
        }
      ]
    }
  ]
}

要映射到Glip用戶，只需將其映射到具有與Call Log extensionId匹配的personId Glip用戶。