[英]What happens to tasks/cases in MS Dynamics CRM that were assigned to employees that have been terminated or left the company?
I just started at a company that uses MS Dynamics CRM 2016 extensively and I've been trying to run down a comprehensive answer for how the system handles tasks/cases that have been assigned to employees within my company after those employees have left the company.我刚开始在一家广泛使用 MS Dynamics CRM 2016 的公司工作,我一直在尝试针对系统如何处理员工离开公司后分配给我公司员工的任务/案例给出一个全面的答案。
It's apparently quite a large problem because the tasks/cases have been explained to me as "falling into the void" and being unfindable once the owner (ex-employee) no longer has access.这显然是一个很大的问题,因为任务/案例已向我解释为“落入虚空”并且一旦所有者(前雇员)不再具有访问权限就无法找到。 Is this true?这是真的?
Is there a way to confidently query all tasks/cases for employees that no longer have access if I 1) don't have a good idea of who those employees might be and 2) don't have a full list of what might have been assigned to them?有没有一种方法可以自信地查询不再具有访问权限的员工的所有任务/案例,如果我 1) 不太清楚这些员工可能是谁,以及 2) 没有完整的可能是什么的列表分配给他们?
I'm still very new to MS Dynamics CRM and am not even sure where to start.我对 MS Dynamics CRM 还是很陌生,甚至不知道从哪里开始。 I know it's possible to run queries, advanced finds, and searches.我知道可以运行查询、高级查找和搜索。 Those in my company that have explained to me the situation seem to have tried some form of these methods so far.到目前为止,我公司中那些向我解释过这种情况的人似乎已经尝试过这些方法的某种形式。
Any and all help is greatly appreciated.非常感谢任何帮助。 Thanks!谢谢!
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