[英]how to create a new skill in twilio flex?
I'm trying to set up a webchat.我正在尝试建立网络聊天。 I need to create different agents with different skills(eg: sales, marketing).
我需要创建具有不同技能(例如:销售、营销)的不同代理。 I'm not able to find an option to create skills(and how to assign them to respective agents).
我找不到创建技能的选项(以及如何将它们分配给相应的代理)。
As far as I know there is no UI for creating skills.据我所知,没有用于创建技能的 UI。 They are arbitrary strings you attach to worker attributes.
它们是附加到 worker 属性的任意字符串。 If you go to task router -> workers -> select a worker you'll see somethings like:
如果你 go 任务路由器 -> 工人 -> select 一个工人你会看到这样的东西:
{
"contact_uri": "client:joe_smith",
"full_name": "Joe Smith",
"image_url": "https://www.gravatar.com/avatar/0078cd9b02fc2550990c9c5c8f261c22?d=mp",
"email": "joe@example.com",
"roles": ["admin"],
"routing": { "skills": ["some_skill", "another_skill"] }
}
To add a skill add any string you want to the skills array in the worker attributes.要添加技能,请将您想要的任何字符串添加到工人属性中的技能数组中。
You can create Workers Skills direct by the Flex UI, accessing https://flex.twilio.com/admin/ > Skills and then create your skills.您可以直接通过 Flex UI 创建工人技能,访问https://flex.twilio.com/admin/> 技能,然后创建您的技能。 After create, you can access the https://flex.twilio.com/teams/ > Access Some Worker > Select the desired skills to attach it to the agent .
创建后,您可以访问https://flex.twilio.com/teams/> 访问 Some Worker > Select 所需的技能将其附加到代理。
I hope that it help you.我希望它能帮助你。
声明:本站的技术帖子网页,遵循CC BY-SA 4.0协议,如果您需要转载,请注明本站网址或者原文地址。任何问题请咨询:yoyou2525@163.com.