DocuSign SOAP Api exception “This Account lacks sufficient permissions”

Question

I created demo account on docusign demo site some days ago and I have the same problem "This Account lacks sufficient permissions" DocuSign .

Could you guys help me out of this? I really appreciate your help.

Update SOAP trace:

CreateAndSendEnvelope request

<MessageLogTraceRecord>
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
<s:Header>
<Action s:mustUnderstand="1" xmlns="http://schemas.microsoft.com/ws/2005/05/addressing/none">http://www.docusign.net/API/3.0/CreateAndSendEnvelope</Action>
</s:Header>
<s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<CreateAndSendEnvelope xmlns="http://www.docusign.net/API/3.0">
<Envelope>
<AccountId>5b119284-64fd-4f85-877c-8825b2e73bc1</AccountId>
<Documents>
<Document>
<ID>1</ID>
<Name>a2a7b1a3efd6416ab00742a72cd00b97_DOCUSIGN_DATA.pdf</Name>
<PDFBytes></PDFBytes>
</Document>
</Documents>
<Recipients>
<Recipient>
<ID>1</ID>
<UserName>TEST 1 LAST</UserName>
<Email>TRUNGNGUYEN@INTERACTIVECONTACTCENTER.COM</Email>
<Type>Signer</Type>
<AccessCode xsi:nil="true"></AccessCode>
<RequireIDLookup>false</RequireIDLookup>
</Recipient>
</Recipients>
<Subject>sign</Subject>
<EmailBlurb></EmailBlurb>
</Envelope>
</CreateAndSendEnvelope>
</s:Body>
</s:Envelope>
</MessageLogTraceRecord>

CreateAndSendEnvelope response

<MessageLogTraceRecord>
<HttpResponse xmlns="http://schemas.microsoft.com/2004/06/ServiceModel/Management/MessageTrace">
<StatusCode>InternalServerError</StatusCode>
<StatusDescription>Internal Server Error</StatusDescription>
<WebHeaders>
<Vary>Accept-Encoding</Vary>
<Strict-Transport-Security>max-age=7776000; includeSubDomains</Strict-Transport-Security>
<Content-Length>1394</Content-Length>
<Cache-Control>private</Cache-Control>
<Content-Type>text/xml; charset=utf-8</Content-Type>
<Date>Wed, 25 Sep 2013 16:03:23 GMT</Date>
</WebHeaders>
</HttpResponse>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:wsa="http://schemas.xmlsoap.org/ws/2004/08/addressing" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:wsu="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">
<soap:Header>
<wsa:Action>http://schemas.xmlsoap.org/ws/2004/08/addressing/fault</wsa:Action>
<wsa:MessageID>urn:uuid:e12ae2b6-6328-4b5b-b553-95f422f66454</wsa:MessageID>
<wsa:RelatesTo>urn:uuid:9f37c1cf-d875-4acd-9b88-108e9b11efc2</wsa:RelatesTo>
<wsa:To>http://schemas.xmlsoap.org/ws/2004/08/addressing/role/anonymous</wsa:To>
<wsse:Security>
<wsu:Timestamp wsu:Id="Timestamp-14c52cbb-7b93-4541-9867-c16654c1629b">
<wsu:Created>2013-09-25T16:03:24Z</wsu:Created>
<wsu:Expires>2013-09-25T16:08:24Z</wsu:Expires>
</wsu:Timestamp>
</wsse:Security>
</soap:Header>
<soap:Body>
<soap:Fault>
<faultcode xmlns="">soap:Client</faultcode>
<faultstring xmlns="">This Account lacks sufficient permissions. </faultstring>
<faultactor xmlns="">missing in Web.Config</faultactor>
<detail xmlns="">
<ErrorCode xmlns="missing in Web.Config">111</ErrorCode>
<ErrorReason xmlns="missing in Web.Config">This Account lacks sufficient permissions.</ErrorReason>
</detail>
</soap:Fault>
</soap:Body>
</soap:Envelope>
</MessageLogTraceRecord>

Answer 1

This means that you are trying to use a feature or setting that is not enabled on your demo account. By default DocuSign enables all features on demo accounts so I'm not sure how your account got into a weird, semi-activated state.

In most situations this needs to be fixed by DocuSign on their side by someone going into your account and enabling a feature or setting .

I've gone through your account and enabled some things that should have been turned on, please try again.