Amazon SES / Rails : 553 Invalid Email Address

Question

I am trying to send emails from my rails 2.5 app through Amazon SES. For some reason, it won't accept my emails when the FROM address has a name IE

"Chuck Norris" <chuck@norris.com>

If I send the FROM email address as just chuck@norris.com, then it sends along just fine, so I know that the action mailer config is right.

I read the docs and still have no ideas about why it's failing. The address seems to be formatted correctly, and sends just fine through any other SMTP relay.

When I write the email address to the log file I see this:

"Saint Leo Admissions" <admissions@saintleo.edu>

Which looks good to me. But when I try to send the email, Amazon responds with this error message:

553 <Saint Leo Admissions <admissions@saintleo.edu> Invalid email address.

As you can see, the email address looks different when I dump it than it does in the error message. I've been stuck on this for a couple days. I even tried using a gem that is supposed to correctly format email addresses and had the same problem. I also tried single quotes around the vanity name and that gives me the same error. If I try to remove the <> then i get this error 501 Invalid MAIL FROM address provided

I'm stuck. Any ideas?

Answer 1

I also experienced this issue while using the mail gem in Rails.

I checked and confirmed that the email domain that I was using was verified in Amazon SES.

The issue was that there was a comma in my email address sender.

Here's how I solved it:

The previous email was

Clarence Dickson, DL <support@dickson.com>"

I simply removed the comma after Clarence Dickson

 Clarence Dickson DL <support@dickson.com>"

That's all.

I hope this helps