Installing ADB drivers / Getting Windows 8.1 laptop to recognise Oneplus One

Question

I'm having great difficulty trying to get my laptop (running Win 8.1) to recognise my Oneplus One. So it's not shown as a device in My Computer' although it does appear as a device in Device Manager (albeit this is under 'Other Devices', and gives the following error: 'The drivers for this device are not installed. (Code 28)').

I have tried installing ADB drivers from various places: Samsung drivers, Universal ADB drivers, Google USB drivers etc, but all to no avail.

The Samsung drivers appear to install fine, and there are no errors when I 'update the driver software' with these drivers, although even after restarting etc, it doesn't make the device show up under My Computer (so I can back up the phone then root it.)

With the Universal and Google drivers, when I try to select their folder location during the 'update the driver software' process, it throws up the error: 'Windows could not find driver software for your device'.

I have even tried disabling Driver Signature Enforcement, but this didn't help either.

Frankly, I have been stumped and other posts on similar issues have not provided a solution to my problem!

Any help would be much appreciated.

Answer 1

I had a similar problem. I found that I had to install the latest Microsoft MTP drivers and then found that my USB 3.0 driver was from the wrong company. I checked my book for the motherboard and it said the USB hardware was for x company. The manufacturer of the motherboard had a web site that was having me download the wrong USB drivers. So, I went to the x company that was in my MOBO book and they had drivers to download. Problem solved. Also you have to select I'll find the divers not let Microsoft find them. Here's a web site that has the correct procedure. http://www.howtogeek.com/195607/how-to-get-your-android-device-to-show-up-in-file-explorer-if-it-isnt/?PageSpeed=noscript

Answer 2

I also cannot get my phone to show up in MTP and PTP mode under Windows 8.1. BUT, I discovered that if I plug the phone to the computer, then restart in Recovery mode (TWRP for example), then the MTP device shows up.