JIRA Integration with external systems

Question

I'm working on a POC to automate downstream processes in external systems based on JIRA processes and have hit a wall with the API. It appears to have great integration for pulling data about tickets out of JIRA and for the ability to externally generate tickets into JIRA.

However I don't see how to trigger external calls as a part of my workflows. For example if a ticket should be prevented from being routed to the next stage of a workflow without accessing a database to ensure availability of inventory first how could I do that in JIRA?

Based on attributes in the JIRA ticket upon final completion of the workflow we'd like to send a JMS or REST message or possibly update an external database. Is this possible?

Thanks all in advance for the help!

Answer 1

If you want to do a "before" check, use a Validator on the Workflow Transition.

I strongly suggest deploying the (free) Script Runner add-on. There you can implement a ton of things. For example, you'll get a new validator option "Script Validator", where you can specify a Groovy script that decides if it lets through the transition or aborts it.