It is being updated. The UI isn't reflecting the update but based on the visualizations the underlying data is up to date.
I've seen something similar. My problem was that I had pinned an entire report onto the dashboard and that does not refresh in real time.
The solution was to create a tile containing the content I wanted and then pin that single tile onto the dashboard. That then updates correctly in real time.
This is likely by design in how the UI updates work. Here is article from the Microsoft PowerBI forums:
https://ideas.powerbi.com/knowledgebase/articles/732231-what-if-my-data-isn-t-up-to-date
Thanks, Nathan
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