Testflight Crash Reports don't show up

Question

I released an app to test users via testflight on iTunes Connect. One of my testers told me the app crashed, but I do not see any crashlog being generated that I could view in my organizer nor in itunes Connect. How can I debug this issue properly? I uploaded the archive with symbols and the correct version is being tested. Still there is not a report being sent to me.

Answer 1

Here's what I see on my side for a project I recently updated and pushed onto TestFlight.

The Xcode Organizer will show a "Crashes" tab along with Archives.

And in that Crashes tab, you can choose versions to look at from a popup menu.

Here's more information about the Crashes organizer from Apple .

As you can see, I couldn't find a version of my app with any crashes. Not to say that my code is perfect (ha ha), but I'm not 100% certain the TestFlight crash log downloading system is foolproof. Perhaps this is the reason why so many developers choose to use more explicit Crash Reporting frameworks like Crashlytics or Fabric.