wordpress password reset link not work

Question

on my WordPress website when i reset my account password by entering my email and pressing reset on the lost-password page, i get the confirmation to check my email for confirmation link, enter image description here however i never get the email, the email doesn't reach the inbox neither the spam folder, in other words the email does not go. Why could that be? Emails from other forms from the website work, contact, registration, product purchase. I am using woo-commerce on the website. How can i overcome this?

Answer 1

go to yourwebsite/wp-login.php?action=lostpassword

then u can change ur password

dont go to my-account/lost-password/ as woocommerce get you to it

for more info go to https://codex.wordpress.org/Customizing_the_Login_Form