Apple Itunes Connect Screenshots Continue to fail on upload

Question

Unreal problems uploading screenshots to the itunes connect screenshot app.

I have followed the guidlines here for a 3.5in screenshot and yet still get this error message once trying to upload.

Have other people been having this annoying issue?

The image that I am trying to upload is of 640x960, Jpg, RGB, Flattened and of 72res.

The one thing I noticed on their guidlines is that the icons have an iphone around their screenshot. Is this possibly somethign that I need to add?

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I've also attached the screenshot I am trying to upload for reference. Many thanks

Answer 1

Turns out the answer to this post is that you have to use Safari as the dev team of Itunes Connect couldn't be bothered to support other browsers like Chrome which I was experience problems in...

Again Apple making life difficult.