Paypal subscriptions not updated

Question

I have set up a subscription button on my website using the paypal buttons and I have a customer sending me screenshots confirming he has made a payment on the subscriptions but on the recurring payment dashboard there is "no data" and i havent recieved any money on my paypal I got a confirmation in my database that the user was sent to the callback url meaning the payment DID go through so I have no clue what to do I really wanna know where my money is below i attached 2 of the images i recieved

Answer 1

Pictures are too easy to fake. Rely on what you see in your own Paypal account.

The customer should have received a transaction number with his Paypal receipt. Have him forward the receipt email to you and try to find the transaction in your account. If it doesn't show up, don't deliver the goods. If you're inclined to believe the customer anyway, talk with Paypal support first.

Either way, don't be confrontational with the customer. Apologize for the delay and reassure him/her that you'll get to the bottom of it. If at the end of the day you don't have the funds, instruct the customer to reach out to Paypal to find out why the money he/she sent wasn't delivered to you. After all, Paypal cannot give you details of a transaction that is not connected to your account, so you can't resolve it on your own if the transaction doesn't appear in your account.