Docusign API Not Sending Webhook Event Notifications

Question

I can't seem to get Docusign API eventNotification webhooks to send. When creating an envelope I've verified that the request is sending the correct eventNotification JSON hash that the API is expecting, both on my end and via the Docusign request log. There are no connect logs, even though I specify that loggingEnabled is true, so I can't get meaningful feedback. I've tried setting requireAcknowledgment to true as mentioned in another answer, as well as many other setting combinations. I've read through the documentation extensively and many similar questions on SO, and none of the suggestions have worked for me.

Any help or insight is greatly appreciated.

For starters, is there a way that I can verify, on the Docusign side, that the event notifications have actually been created from the request?

Here is the envelope creation request JSON

{
   "emailBlurb":"Please sign this proforma invoice.",
   "emailSubject":"Proforma Invoice",
   "documents":[
      {
         "documentId":"1",
         "name":"proforma_invoice.pdf"
      }
   ],
   "recipients":{
      "signers":[
         {
            "accessCode":"",
            "addAccessCodeToEmail":false,
            "customFields":null,
            "idCheckConfigurationName":null,
            "idCheckInformationInput":null,
            "inheritEmailNotificationConfiguration":false,
            "note":null,
            "phoneAuthentication":null,
            "recipientAttachment":null,
            "requireIdLookup":null,
            "roleName":"Customer",
            "routingOrder":1,
            "socialAuthentications":null,
            "recipientId":1,
            "email":"john@smith.com",
            "name":"John Smith",
            "autoNavigation":false,
            "defaultRecipient":false,
            "signatureInfo":null,
            "tabs":{
               "approveTabs":null,
               "checkboxTabs":[

               ],
               "companyTabs":null,
               "dateSignedTabs":[
                  {
                     "anchorString":"Sign",
                     "anchorXOffset":"350",
                     "anchorYOffset":"-10",
                     "anchorIgnoreIfNotPresent":false,
                     "anchorUnits":"pixels",
                     "documentId":"1",
                     "pageNumber":"1",
                     "recipientId":1,
                     "required":false,
                     "xPosition":"0",
                     "yPosition":"0",
                     "optional":false,
                     "tabLabel":"Signature 1",
                     "locked":false
                  }
               ],
               "dateTabs":null,
               "declineTabs":null,
               "emailTabs":[

               ],
               "envelopeIdTabs":null,
               "fullNameTabs":[
                  {
                     "anchorString":"Sign",
                     "anchorXOffset":"220",
                     "anchorYOffset":"8",
                     "anchorIgnoreIfNotPresent":false,
                     "anchorUnits":"pixels",
                     "documentId":"1",
                     "pageNumber":"1",
                     "recipientId":1,
                     "required":false,
                     "xPosition":"0",
                     "yPosition":"0",
                     "optional":false,
                     "tabLabel":"Signature 1",
                     "locked":false
                  }
               ],
               "listTabs":[

               ],
               "noteTabs":null,
               "numberTabs":[

               ],
               "radioGroupTabs":[

               ],
               "initialHereTabs":[

               ],
               "signHereTabs":[
                  {
                     "anchorString":"Sign",
                     "anchorXOffset":"80",
                     "anchorYOffset":"0",
                     "anchorIgnoreIfNotPresent":false,
                     "anchorUnits":"pixels",
                     "documentId":"1",
                     "pageNumber":"1",
                     "recipientId":1,
                     "required":false,
                     "scaleValue":1,
                     "xPosition":"0",
                     "yPosition":"0",
                     "optional":false,
                     "tabLabel":"Signature 1",
                     "locked":false
                  }
               ],
               "signerAttachmentTabs":null,
               "ssnTabs":null,
               "textTabs":[

               ],
               "titleTabs":[

               ],
               "zipTabs":null
            }
         }
      ],
      "carbonCopies":[

      ]
   },
   "eventNotification":{
      "useSoapInterface":false,
      "includeCertificateWithSoap":false,
      "url":"valid_accessible_url_endpoint",
      "loggingEnabled":true,
      "envelopeEvents":[
         {
            "includeDocuments":false,
            "envelopeEventStatusCode":"completed"
         },
         {
            "includeDocuments":false,
            "envelopeEventStatusCode":"sent"
         },
         {
            "includeDocuments":false,
            "envelopeEventStatusCode":"delivered"
         }
      ],
      "recipientEvents":[

      ]
   },
   "status":"sent",
   "customFields":null
}

Answer 1

The connectEvents api lets you query the Connect logs and failures.

You can also view them using the DocuSign admin app . Documentation for the admin app here .

If the events were generated successfully and could not be delivered to your Webhook endpoint then they should be listed in the failures section.

Please make your request includes a https listener url. DocuSign does not support http listener URL's. Documentation here