I have integrated my website from with zendesk, I am following this api library, I am successfully creating tickets to zendesk but, The problem is I am not able to send all the form fields to zendesk ticket form. Only subject and description field data is sending through my code.
This is my zendesk ticket form
This is my zendesk ticket listing
This is My code to create ticket
public function CreateTicketOnZendesk($subject,$email,$description,$transactionNumber){
try{
$client = $this->zendesk();
$newTicket = $client->tickets()->create([
'subject' => $subject,
'comment' => [
'body' => $description
],
'custom_fields'=>[
'email' => $email,
'transaction_number' => $transactionNumber,
],
'priority' => 'normal'
]);
return true;
}catch(\Exception $e){
error_log($e->getMessage());
}
}
But cannot send the email and transaction number field data tried adding these field like sending subject as well.
Custom fields should be passed as id
, value
pairs try using this for custom_fields
. To get fields id you can go to ticket fields panel on zendesk or can use this api api/v2/ticket_fields.json
'custom_fields'=>[
[
'id'=> '<email_field_id>',
'value'=> $email
],
[
'id'=> '<transaction_number_field_id>',
'value'=> $transactionNumber
]
],
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