How to tell why a device isn't compatible in the Google Play store

Question

I have an app published to the Google Play store. I can deploy to the device (Google Pixel running Pie) without issue through Android Studio, but when I go to the page for the app (same version) that is published in the store, it says my device is not compatible.

This is frustrating because 1) the app works perfectly fine when I install it through Android Studio and 2) the play store gives me no feedback as to why my device is allegedly incompatible.

I've tried clearing the Google Play Store cache multiple times as I've seen suggested. However, this issue seems to affect other devices on Android 8+ and I have no clue as to why.

Is there any way to get feedback from Google as to why a device is incompatible?

Answer 1

事实证明，您可以通过转到Release management -> Device catalog查看所有不兼容的设备以及为什么它们在 Google Play 控制台中不兼容。

Answer 2

You need to set up a device catalog.

Unfortunately, you can only exclude devices by a single device at a time. For example, you cannot exclude all TV or all watches in one go.