In the contact center where I work, they gave me a payroll with information based on agents and the skills that correspond to each one of them. I need to create a VBA code so that changes made in that payroll are automatically replicated in CMS Supervisor and the agent will be enabled to receive calls under the corresponding skill. For your reference, I've attached a picture of how my payroll looks like. Payroll
I found a couple codes but they don't match with the payroll I have.
This is how my worksheet looks like:
And this is the code which will change the skills for everyone (they will only have the ones here at the end, this doesn't add skills)
This is my code:
Option Explicit
Dim cvsApp As New ACSUP.cvsApplication
Dim cvsConn As New ACSCN.cvsConnection
Dim cvsSrv As New ACSUPSRV.cvsServer
Dim Rep As New ACSREP.cvsReport
Sub SkillAgentes()
Application.ScreenUpdating = False
Set cvsSrv = cvsApp.Servers(1)
Dim LastRow As Long, LastCol As Long
Dim ws As Worksheet
Dim F As Integer, C As Integer, i As Integer, S As Integer, Prtr As Integer, ACD As Integer
Dim Skill As String, Agentes As String
Dim SetArr() As Variant
Dim AgMngObj As Object
Set ws = ThisWorkbook.Sheets("Cambios Skill")
Set AgMngObj = cvsSrv.AgentMgmt
LastRow = ws.Range("B" & ws.Rows.Count).End(xlUp).Row
ACD = 2
For i = 2 To LastRow
S = 1
LastCol = ws.Cells(i, 2).End(xlToRight).Column
Agentes = ws.Cells(i, ws.Cells.Find("login").Column)
ReDim SetArr((LastCol - 2) / 2, 4)
For C = 3 To LastCol Step 2
On Error Resume Next
Skill = ws.Cells(i, C)
Prtr = ws.Cells(i, C + 1)
SetArr(S, 1) = Skill
SetArr(S, 2) = Prtr
SetArr(S, 3) = 0
SetArr(S, 4) = 0
S = S + 1
Next C
AgMngObj.AcdStartUp -1, "", cvsSrv.ServerKey, -1
AgMngObj.OleAgentSetSkill_R16_1 ACD, Agentes, 1, 0, 0, 0, S - 1, SetArr, ""
Next i
ThisWorkbook.Save
MsgBox "Agentes puestos en sus skill de origen."
End Sub
Note: for this to work you need to check these libraries (the ones with "FALTA")
Note2: this works for an interactive app, so Avaya must be open and an user logged in.
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