Microsoft USD - Prevent user from Closing Session Tabs by clicking x button

Question

Just like we can handle if the user can close a specific hosted control or not inside unified service desk like below,

Similarly, I want to know if there is anything similar to check we can prevent the user from closing the Session Tab or not. There is a x button right next to my session name so is there any out of the box way that we can prevent them from closing the session using that button?

Answer 1

You can create a Custom Panel Layout: https://carldesouza.com/creating-a-custom-layout-in-unified-service-desk/

You can edit the XAML that creates the tabs, sections, etc. behind the scenes. By doing this, you can delete the X button completely.

I would be careful against this - once a user opens a session, they will have no way to close it. Typically you define a session limit so that the user doesn't have too many things open at once. You will have to find an alternate way for the user to close the session.