PDFTron giving the error while trying to load pdf using react

Question

while using the WebViewer

    WebViewer({
      path: '/public',
      initialDoc: source,

    }, element);

like this gives error on console Uncaught in Promise

type InvalidPDF Message Header not found

below is the actual error message

Exception: Message: PDF header not found. The file is not a valid PDF document.
Filename:
Function: SkipHeader
Linenumber:

Visited this link but content type is not xod it's pdf

Answer 1

This is the PDFTron web team, and thank you for bringing this up!

Does this issue happen for every file you are loading, or is this a file specific issue? If it's file specific, could you please send us the document so that we can try to reproduce the issue on our end, and investigate it further.

If you'd like to keep the document private, you can submit a ticket via https://www.pdftron.com/form/request/ .