Amazon WorkSpaces client "unable to connect" error message after login screen

Question

WorkSpaces client is showing the above error message after giving credentials in loginscreen and clicking on login.

Amazon WorkSpaces

Unable to connect
We couldn't launch your WorkSpace. Please try again.
If you need help, contact your administrator.

Answer 1

You appear to be using Amazon WorkSpaces.

The error is saying that the nominated WorkSpace either does not exist, or there is a problem launching it.

You should look in the Amazon WorkSpaces management console to check the instance. If somebody else setup WorkSpaces for you, it is possible that you do not have enough permissions to look at this information. That is why the error message is suggests that you should contact your administrator.

Answer 2

I faced a similar issue a few times. Restarting the workspace (which takes around 5-10 minutes) and then logging in again worked for me.

Answer 3

Just have the Administrator reboot or stop on the Workspace console, it takes about 5min though, All the time i have experienced it its when there has been a network disruption.

Answer 4

Also, be aware that there is a Running Mode setting on the WorkSpaces console for the WorkSpace. If set to AutoStop, and set with a time period, it will be stopped automatically after the being idle for that period of time. Setting it to AlwaysOn will ensure it stays active, but beware that you'll move to a monthly billing model, not by-the-minute.