In Moodle Certificate not displaying course completion date

Question

I am using Moodle and having problem with the plugin certificate builder I had created my template correctly, but now that learner are starting to complete the course, I've noticed the course completion date is missing from their generated certificates. This date showed up correctly when previewing the certificate. Also if I choose issue date the date will show correctly on the certificate.

Certificate date setting

Certificate Without the completion date when downloading

share you both images links please check the links below. Currently my moodle version is latest 3.11.5+ and plugin name is Custom certificate for moodle. sharing you the link of the plugin

https://moodle.org/plugins/mod_customcert

Answer 1

If you use course completion date you need to allow time for cron to run and generate a course completion date before it can exist to appear on the cert.

You could require learners to complete a feedback form before accessing the cert but don't include the feedback in course completion conditions. Cron can run while the users are occupied with the feedback.

Or you could include an activity grade date in the cert instead of the course completion date, such as a quiz to be passed before receiving the cert. A quiz completion date would be available before the cert is generated.