Test Google Assistant is not connecting with my Dialogflow Webhook fulfillment

Question

I have been building a simple chatbot in Dialogflow, and the las week I decided to test the chatbot in Google Assistant. I already tested the chatbot in Dialogflow and it connect with the web hook fulfillment and it works ok. But when I test it in google assistant, I'm getting and error from response.

Google Assistant Response

Actually I'm testing the webhook fulfillment using ngrok and I put the temp url in the webhook. When I test it with the Dialogflow demo, I get the log when the Api is called. But when I did it with Google Assistant, I don't get logs. it is like if the api never was called.

I don't know if I did something bad or I didn't configure something in google assistant or Dialogflow.

I'm working with nodejs using the library dialogflow-fulfillment and actions-on-google to get the post from Dialogflow and give the answer to Dialogflow and Google assistant.

Response Google Assistant

{
  "responseMetadata": {
    "status": {
      "code": 10,
      "message": "Failed to parse Dialogflow response into AppResponse because of invalid platform response: Could not find a RichResponse or SystemIntent in the platform response for agentId: 905b630b-ec2d-4b34-b2b1-5c4012eaa2c1 and intentId: 1e2e382e-2208-4857-8a0e-7311a141d13c. WebhookStatus: code: 5\nmessage: \"Webhook call failed. Error: NOT_FOUND, State: URL_ERROR, Reason: ERROR_NOT_FOUND, HTTP status code: 404.\"\n."
    }
  }
}

Debug Google Assistant

{
  "response": "Sorry, Shell Virtual Agent isn't responding right now. Please try again soon.",
  "expectUserResponse": false,
  "conversationToken": "EosDS2o5ck...",
  "audioResponse": "//NExAAPeD...",
  "ssmlMarkList": [],
  "debugInfo": {
    "assistantToAgentDebug": {
      "curlCommand": "curl -v 'https://api.api.ai/api/integrations/google?token=b8699f38e6954887882558306b2ef106&versionId=3' -H 'Content-Type: application/json;charset=UTF-8' -H 'Google-Actions-API-Version: 2' -H 'Authorization: 'sadsd'  -A Google-ActionsOnGoogle/1.0 -X POST -d '{\"user\":{\"locale\":\"en-US\",\"userVerificationStatus\":\"GUEST\"},\"conversation\":{\"conversationId\":\"ABwppHG-ocBDbzP3aYSkXq90WPBMb19DcQQOfKRHKsLDv4cyow4hMjLTtM26t-5gk4VICfQfef1NmOSAJqalt9dvGRzhQ7amEA\",\"type\":\"ACTIVE\",\"conversationToken\":\"[\\\"authentication-flow\\\",\\\"authentication-s3-email\\\",\\\"authentication-vars\\\",\\\"bill-my-value-high\\\"]\"},\"inputs\":[{\"intent\":\"actions.intent.TEXT\",\"rawInputs\":[{\"inputType\":\"VOICE\",\"query\":\"ed@jones.com\"}],\"arguments\":[{\"name\":\"text\",\"rawText\":\"ed@jones.com\",\"textValue\":\"ed@jones.com\"}]}],\"surface\":{\"capabilities\":[{\"name\":\"actions.capability.MEDIA_RESPONSE_AUDIO\"},{\"name\":\"actions.capability.ACCOUNT_LINKING\"},{\"name\":\"actions.capability.SCREEN_OUTPUT\"},{\"name\":\"actions.capability.AUDIO_OUTPUT\"}]},\"availableSurfaces\":[{\"capabilities\":[{\"name\":\"actions.capability.AUDIO_OUTPUT\"},{\"name\":\"actions.capability.SCREEN_OUTPUT\"},{\"name\":\"actions.capability.WEB_BROWSER\"}]}],\"requestType\":\"SIMULATOR\"}'",
      "assistantToAgentJson": "{\"user\":{\"locale\":\"en-US\",\"userVerificationStatus\":\"GUEST\"},\"conversation\":{\"conversationId\":\"ABwppHG-ocBDbzP3aYSkXq90WPBMb19DcQQOfKRHKsLDv4cyow4hMjLTtM26t-5gk4VICfQfef1NmOSAJqalt9dvGRzhQ7amEA\",\"type\":\"ACTIVE\",\"conversationToken\":\"[\\\"authentication-flow\\\",\\\"authentication-s3-email\\\",\\\"authentication-vars\\\",\\\"bill-my-value-high\\\"]\"},\"inputs\":[{\"intent\":\"actions.intent.TEXT\",\"rawInputs\":[{\"inputType\":\"VOICE\",\"query\":\"ed@jones.com\"}],\"arguments\":[{\"name\":\"text\",\"rawText\":\"ed@jones.com\",\"textValue\":\"ed@jones.com\"}]}],\"surface\":{\"capabilities\":[{\"name\":\"actions.capability.MEDIA_RESPONSE_AUDIO\"},{\"name\":\"actions.capability.ACCOUNT_LINKING\"},{\"name\":\"actions.capability.SCREEN_OUTPUT\"},{\"name\":\"actions.capability.AUDIO_OUTPUT\"}]},\"availableSurfaces\":[{\"capabilities\":[{\"name\":\"actions.capability.AUDIO_OUTPUT\"},{\"name\":\"actions.capability.SCREEN_OUTPUT\"},{\"name\":\"actions.capability.WEB_BROWSER\"}]}],\"requestType\":\"SIMULATOR\"}",
      "delegatedRequest": {
        "delegatedRequest": ""
      }
    },
    "agentToAssistantDebug": {
      "agentToAssistantJson": "{\n  \"responseMetadata\": {\n    \"status\": {\n      \"code\": 10,\n      \"message\": \"Failed to parse Dialogflow response into AppResponse because of invalid platform response: Could not find a RichResponse or SystemIntent in the platform response for agentId: 905b630b-ec2d-4b34-b2b1-5c4012eaa2c1 and intentId: 1e2e382e-2208-4857-8a0e-7311a141d13c. WebhookStatus: code: 5\\nmessage: \\\"Webhook call failed. Error: NOT_FOUND, State: URL_ERROR, Reason: ERROR_NOT_FOUND, HTTP status code: 404.\\\"\\n.\"\n    }\n  }\n}",
      "delegatedResponse": {
        "delegatedResponse": ""
      }
    },
    "sharedDebugInfoList": [
      {
        "name": "ResponseValidation",
        "debugInfo": "",
        "subDebugEntryList": [
          {
            "name": "MalformedResponse",
            "debugInfo": "Failed to parse Dialogflow response into AppResponse because of invalid platform response: Could not find a RichResponse or SystemIntent in the platform response for agentId: 905b630b-ec2d-4b34-b2b1-5c4012eaa2c1 and intentId: 1e2e382e-2208-4857-8a0e-7311a141d13c. WebhookStatus: code: 5\nmessage: \"Webhook call failed. Error: NOT_FOUND, State: URL_ERROR, Reason: ERROR_NOT_FOUND, HTTP status code: 404.\"\n..",
            "subDebugEntryList": []
          }
        ]
      }
    ],
    "conversationBuilderExecutionEventsList": []
  },
  "conversationBuilderDebugInfo": {
    "eventList": []
  },
  "visualResponse": {
    "visualElementsList": [
      {
        "displayText": {
          "content": "Sorry, Shell Virtual Agent isn't responding right now. Please try again soon."
        }
      }
    ],
    "suggestionsList": [],
    "agentLogoUrl": ""
  },
  "clientError": 0,
  "is3pResponse": true,
  "clientOperationList": [
    {
      "operationType": 7,
      "exitIndicatorPayLoad": {
        "status": 1
      }
    }
  ],
  "projectName": "",
  "renderedHtml": "",
  "previewStartTimeMicros": "1649805199475166",
  "isEmptyResponse": false,
  "agentName": "Shell Virtual Agent",
  "servingModelOutdated": false
}

GCP Logging

{
  "textPayload": "MalformedResponse: Failed to parse Dialogflow response into AppResponse because of invalid platform response: Could not find a RichResponse or SystemIntent in the platform response for agentId: 905b630b-ec2d-4b34-b2b1-5c4012eaa2c1 and intentId: 1e2e382e-2208-4857-8a0e-7311a141d13c. WebhookStatus: code: 5\nmessage: \"Webhook call failed. Error: NOT_FOUND, State: URL_ERROR, Reason: ERROR_NOT_FOUND, HTTP status code: 404.\"\n.",
  "insertId": "8lq5l0fp25rsx",
  "resource": {
    "type": "assistant_action",
    "labels": {
      "version_id": "",
      "project_id": "shell-energy-ccai-poc-dev",
      "action_id": "actions.intent.TEXT"
    }
  },
  "timestamp": "2022-04-18T17:08:02.112767941Z",
  "severity": "ERROR",
  "labels": {
    "source": "JSON_RESPONSE_VALIDATION",
    "channel": "preview",
    "querystream": "GOOGLE_USER"
  },
  "logName": "projects/shell-energy-ccai-poc-dev/logs/actions.googleapis.com%2Factions",
  "trace": "projects/702646568948/traces/ABwppHG-ocBDbzP3aYSkXq90WPBMb19DcQQOfKRHKsLDv4cyow4hMjLTtM26t-5gk4VICfQfef1NmOSAJqalt9dvGRzhQ7amEA",
  "receiveTimestamp": "2022-04-18T17:08:02.122590076Z"
}

Answer 1

You will have to migrate your project to the google action console. You will find the migration option under the integrations section of dialogflow console.