Twilio Flex UI Design

Question

I'm creating a contact center using Twilio Flex, I would like to embed a website I already have on Panel 2 so the agent can make some consultations, and make the width of Panel 1 smaller to have a better look at the other panel. Any suggestions on how to do that?

Thank you.

Answer 1

You can integrate CRM or any website into the right panel of the agent website. Follow these steps:

1. Install the Twilio plugin CLI ( https://www.twilio.com/docs/flex/developer/plugins/cli/install )
2. Run it locally and you will see the agent website in your localhost
3. Configure it as per your requirement
4. Deploy the plugin ( https://www.twilio.com/docs/flex/developer/plugins/cli/deploy-and-release )
5. Now you will be able to see the changes in your agent website