Create a Salesforce report to track mail merges

Question

I am looking to create a salesforce report on mail merges done on daily basis.

I am not sure on which object I am suppose to start.

Thanks in advance for any help!

Answer 1

Ooo, interesting! It's not one of things covered by Event Monitoring .

I don't think you can do much. Maybe post at https://ideas.salesforce.com/ ? If you use some custom package for mail merge (weaver? conga? formstack?) they might have their own statistics.

If you're after standard email templates - best you can do is query EmailTemplate daily, store results (especially TimesUsed ) in some helper object? From what I remember it counts only if human used the template, automations don't count.

If you're after real mail merge, ancient feature for creating Word/Excel etc - tough. It's not actively developed (it understands Word 2007, no guarantees about higher versions for example). Maybe you'll be able to do something based on Tasks created during merge?