Integration OpenERP with Asterisk

Question

I'm trying to integrate OpenERP and Asterisk with asterisk_click2dial module. Calling from softphone to softphone works, but i cant call from OpenERP to softphone.

manager.conf:

[general]
enabled = yes
webenabled = yes
port = 5038
bindaddr = 0.0.0.0

[openerp]
secret = openerp
deny=0.0.0.0/0.0.0.0
permit=0.0.0.0/0.0.0.0
read = system,call,log,verbose,command,agent,user
write = system,call,log,verbose,command,agent,user

asterisk server config (img)

I'm sure, user settings are ok.

It doesn't works when AMI login is phone number, like in softphone config.

python debugg:

[2012-04-17 14:17:44,072][asterisk] INFO:asterisk_click2dial:Asterisk Click2Dial from 103 to 101
[2012-04-17 14:17:44,078][asterisk] WARNING:web-services:The method action_dial_phone of the object crm.lead can not return `None` !

asterisk server debugg:

== connect attempt from '192.168.1.106' unable to authenticate

While catching SIP packages by Wireshark i saw only reciver number (101@192.168.1.100). I didn't see openerp user number (103), but only Unknown@192.168.1.106. But i first time used Wireshark, so maybe it doesn't matter.

Question is: why OpenERP can't call to softphone, but softphone to softphone can?

Sorry for my english :)

Answer 1

You need to concentrate on the authentication side. If OpenERP (which I am not familiar with) can only send a phone number (or extension number) as a username, then you need to set that as your username in manager.conf. The username portion is what's between the [ and ] above (in this case it's [openerp]. If you do not have the flexibility to set an actual username on the client side of OpenERP, then you'll need to simply replace the [openerp] with [phone_no or ext_no].

Then it should authenticate fine. Wireshark isn't likely to be terribly helpful in this instance.