使用专家系统自动分类和/或解析Jira票证？
[英]Automatically triaging and/or resolving Jira tickets using expert systems?
问题描述
Has anyone looked into auto-triage'ing and/or auto-resolving Jira tickets, using expert systems such as LogicNets? 
有没有人使用LogicNets等专家系统调查自动分类和/或自动解析Jira票？
Goal is not to completely automate all tickets, just reduce workload needed to auto-resolve simple tickets, and enable support engineers to focus on more complicated issues. 目标不是完全自动化所有票证，只需减少自动解决简单票证所需的工作量，并使支持工程师能够专注于更复杂的问题。
1 个解决方案
解决方案1
0 2015-07-24 00:27:22
The most flexible way is using REST API, check https://docs.atlassian.com/jira/REST/latest/ 最灵活的方法是使用REST API，请查看https://docs.atlassian.com/jira/REST/latest/
If you tool can do some sort of GET or POST with a trigger, or could be programmatic extended then you could do almost everything in Jira, you can even use shell scripts with curl to make the rest calls in linux/mac terminal. 如果你的工具可以使用触发器进行某种GET或POST，或者可以进行编程扩展，那么你几乎可以在Jira中完成所有操作，甚至可以使用curl的shell脚本在linux / mac终端中进行其余的调用。
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