[英]Android: “Error while retrieving information from server DFDFERH-01” when trying to download my new published app
the error indicated in the title is widespread in the network and seems to be due to a cache issue of the Play Store / Play Services, however my problem, when this error occurs, is different.标题中指出的错误在网络中很普遍,似乎是由于 Play Store / Play Services 的缓存问题引起的,但是我的问题在发生此错误时有所不同。
I published in Play Store a new app about a month ago, it is published correctly according to the console of google play and appears in the lists of the apps in google play store, however, it is not downloadable from desktop or mobile (at the time in the size in the app's card it was written 'null').我大约一个月前在 Play 商店发布了一个新应用,它根据 google play 的控制台正确发布并出现在 google play 商店的应用列表中,但是,它不能从桌面或移动下载(在应用程序卡中大小的时间,它被写入“空”)。 I talked to google support but they also can't understand the problem and they suggested (after a month) to publish the app again with another package name.我与谷歌支持人员进行了交谈,但他们也无法理解这个问题,他们建议(一个月后)使用另一个包名再次发布该应用程序。
Yesterday I published this new app but both the new and the old, when I try to download them from mobile, return the following error " Error while retrieving information from server DFDFERH-01 ", from desktop the following error " There was an unexpected error. Try later. "昨天我发布了这个新应用程序,但无论是新的还是旧的,当我尝试从移动设备下载它们时,返回以下错误“从服务器 DFDFERH-01 检索信息时出错”,从桌面返回以下错误“出现意外错误. 稍后再试。
I tried to download also with another device and with another account.我也尝试用另一台设备和另一个帐户下载。
I am sure it is a bug in the play store but no solution found is relevant or working.我确定这是 Play 商店中的一个错误,但没有找到相关或有效的解决方案。
Old app (to be removed but the google support has kindly asked me to leave it active to investigate): https://play.google.com/store/apps/details?id=apps_script_rss_feed.free.michelepisani.it.appsscriptrssfeed旧应用程序(将被删除,但谷歌支持已恳请我将其激活以进行调查): https : //play.google.com/store/apps/details?id=apps_script_rss_feed.free.micheepisani.it.appsscriptrssfeed
New app: https://play.google.com/store/apps/details?id=apps_script_articoli_e_tutorial.free.michelepisani.it.appsscriptarticolietutorial新应用: https : //play.google.com/store/apps/details?id=apps_script_articoli_e_tutorial.free.michelepisani.it.appsscriptarticolietutorial
Try all step below:尝试以下所有步骤:
Google Play
" app and press the home button to return打开“ Google Play
”应用程序并按主页按钮返回Settings
→ Applications
→ Manage Applications
转到Settings
→ Applications
→ Manage Applications
ALL
" tab, Search for " Google Play Store
" and press it to open.选择“ ALL
”标签,搜索“ Google Play Store
”并按下打开。Force stop
"按“ Force stop
”Clear cache
"按“ Clear cache
”"Clear Data"
按"Clear Data"
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