[英]Change RingCentral behavior in Salesforce App
We've recently integrated the RingCentral app with our Salesforce org, and we'd like to change the behavior of how calls are logged. 我们最近将RingCentral应用程序与我们的Salesforce组织集成在一起,并且我们想更改通话记录的行为。 The calls in question are related to phone numbers attached to Opportunities. 有问题的电话与商机附带的电话号码有关。
From what we can tell, the app only permits you to log a call made with this method as a new task under the associated Account, if an Account exists. 据我们所知,该应用程序仅允许您将使用此方法进行的呼叫记录为关联帐户下的新任务(如果存在帐户)。
I don't think this functionality is possible natively, and I'm pretty new to the RingCentral API. 我认为这种功能本来就不可能实现,并且我对RingCentral API还是很陌生。 Is it possible to achieve this functionality through the API and Salesforce somehow? 是否可以通过API和Salesforce以某种方式实现此功能? Thanks! 谢谢!
You can customize the behavior of RingCentral in Salesforce by using the Embeddable Voice Widget: 您可以使用可嵌入语音小部件自定义Salesforce中RingCentral的行为:
Embeddable Voice Widget 嵌入式语音小部件
There are a series of demos here: 这里有一系列演示:
Specific Salesforce demos include: 具体的Salesforce演示包括:
salesforce_lightning/tutorial
- basic embedding in Salesforce salesforce_lightning/tutorial
在Salesforce中的基本嵌入 salesforce_lightning_more/tutorial
- shows how to customize the experience salesforce_lightning_more/tutorial
显示如何自定义体验 See discussion on getting objectId for object that triggered widget: 请参阅有关获取触发小部件的对象的objectId的讨论:
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