Zapier：RingCentral Trigger + Search Salesforce for similar phone # + if/no then

Question

Ok, here is what I'm trying to do. When we receive a new RingCentral Voicemail, I want Zap to search Salesforce to see if the From phone number exists in a lead or contact. If it doesn't, I then want RingCentral to send a text message to the phone number that left a voicemail. Any ideas on how to go about this?

I have RingCentral Voicemail as the trigger. I can then set up Salesforce to search specific fields to see if this number exists. But, there aren't any options to continue if the phone number doesn't exist.

Answer 1

David here, from the Zapier Platform team.

That's (mostly) not possible at this time, but that's a great feature request! The best way to get this heard is writing into our support at contact@zapier.com and letting them know. They'll be able to collect info from you and let you know if that gets released.

---

I say mostly above because it's not possible on an actual "search" step. You can write a custom app that behaves differently, but writing a custom app for Salesforce would be quite an undertaking. I don't personally recommend it.