从聊天机器人到代理的Facebook页面通知pass_thread_control

Question

Is there a way to create/add a notification on facebook page once a user is transferred via pass_thread_control from chatbot to agent?

The problem is that the agent isn't notified when the user is switched from chatbot to him and because of that, there is a possibility that conversation will be on hold/unanswered for a longer period of time...

Answer 1

If you pass thread control to Inbox, there should be a notification sent to the Page Admins to see. Although that has not been completely reliable for me.

But you could set up your own notification system by also sending another message to your agent's account directly, letting them know that a conversation has been passed to them.